Endpoint Engineer

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department:

Job Description Summary:

Position Responsibilities

• Attitude – Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues.
• Communication - Collaborate in the assessment, planning, communication and the implementation of processes.
• Service Delivery – Takes ownership of issues, ensures accuracy with deliverables, completes tasks according to timelines, demonstrates service recovery, and communicates in a consistent manner.
• Service Management – Tests, monitors, patches, application deployment and OS configuration for user endpoints governed by IT policies.
• Training - Provides training to Technical Services team for endpoint deployment and management to ensure quality, and operability of configurations.
• Issue Resolution - Resolves/escalates issues and collaborate with other teams if necessary.
• Support - Provides technical support in the assessment of, ITGC (Information Technology General Controls), responds to issues reported by user community and collaboration with IT teams.
• Efficiency - Proactively monitors endpoint environment to identify devices that are not compliant for remediation.
• Design - Contributes to the development of IT policies and procedures in areas of system access, Cybersecurity, change management, computer operations and system development.
• Maintenance - Demonstrates proficiency in competency on upkeep and patching of the operating systems and software delivery on multiple platforms.
• Knowledge - Demonstrates technical knowledge and best practices in the deployment of endpoint management and software delivery.
• Development - Implementation of operating systems standards and software delivery using guidelines provided by the IT policies, impacting all endpoints

Qualifications

• License/Registration/Certification

  • A+ and/or Network + or equivalent certification or experience

• Education

  • Bachelor’s degree required or equivalent professional experience

• Experience

  • 5+ years years direct technical experience. Technical support with Microsoft/M365 and iOS, Azure, MDM, PC Workstations, Printers, Active Directory, Networking

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Degree Requirements:

Certification: