Job Title: Front of House Representative

Department: Guest Services

Reports To: Guest Services Manager

FLSA Status: Non-exempt

Employment Type: Full-time & Part-time , flexible schedule

Position Summary

We are seeking a Front of House Representative for a luxury mixed-use property that combines short-term hotel accommodations with full-time residences. The role is the property’s primary point of contact for guests, residents, tenants, and visitors. It is accountable for a consistent, high-quality service experience across all four. The ideal candidate brings hospitality background, professionalism, sound judgment, and the ability to manage competing priorities in a fast-paced environment.

Key responsibilities

Guest and Resident Services

Welcome guests, residents, tenants and visitors with a courteous, professional standard of service.
Manage check-ins and check-outs for short-term guests accurately and efficiently.
Build strong, ongoing relationships with residents and tenants, and respond to their day-to-day needs.
Address requests and concerns proactively, and follow each through to resolution.

Front Desk Operations

Manage a multi-line phone system, handling inquiries promptly and professionally.
Oversee packages, deliveries, visitor access and building notices.
Provide accurate information about building amenities, policies, services and the local area.
Work with housekeeping, maintenance and building management to resolve issues quickly.
Escalate time-sensitive and safety-related matters according to property procedures.
Uphold the property’s service, communication and confidentiality standards at all times.
Represent the brand’s hospitality values in every interaction.

Schedule

This position requires a flexible schedule. Shifts may include weekends and holidays, based on operational needs.

Qualifications

Front desk, concierge, hotel or residential property experience.
Bilingual or multilingual skills, to serve a diverse population of guests, residents and tenants.
Familiarity with property management or hotel software. A willingness to learn new systems is required.
Strong customer service and communication skills
Professional presence and sound judgment under pressure
Ability to manage several priorities and work independently
Commitment to discretion and confidentiality

Your work directly shapes the experience of the people who visit, stay and live on the property.

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