About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: We’re seeking a highly energetic and enthusiastic Sales & Service Manager to join our TEAM. If you enjoy building relationships with clients, have a knack for prospecting, and love seeing a group through from first call to final checkout, consider this opportunity!

As Sales & Service Manager you will sell SMERF (Social, Military, Educational, Religious and Fraternal) and smaller group business, then partner with our exceptional Operations TEAM to service those groups and deliver a seamless experience that achieves and exceeds sales goals for our property.

Our ideal candidate will have a solid understanding of the city market and the SMERF segment, a proven track record of growing revenue, profit and market share, and a detail-oriented, guest-focused approach to group service.

TEAM Benefits:

Bonus eligible
401k
Health/Dental/Vision/Life/Voluntary Insurance
TEAM and Travel Discounts
Vacation/Well/Holiday Pay
Career Advancement Opportunities

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities: Represent the hotel's services and facilities to SMERF and small group clients in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

You will generate room and group revenue by prospecting, booking, and servicing SMERF and smaller group blocks to achieve/exceed individual revenue goals within assigned market segments.

Sales:

Prospect, qualify, and close SMERF business, including weddings, family and military reunions, sports teams, school and university groups, religious organizations, and fraternal associations
Sell and contract smaller corporate and association blocks
Respond to RFPs and inbound leads from Marriott, CVB, third-party, and hotel website channels promptly and according to hotel standards
Negotiate rates, concessions, and contracts in line with the hotel’s revenue strategy and displacement analysis
Build relationships with wedding planners, sports tournament organizers, reunion planners, and local community organizations

Group Service:

Serve as the primary point of contact for assigned groups from signed contract through post-departure
Manage rooming lists, room block pickup, cutoff dates, and attrition; partner with Revenue Management on block adjustments and releases
Prepare and distribute group resumes and BEOs, and lead pre-convention meetings with the Operations TEAM
Work with events team to help coordinate meeting space
Conduct site inspections, check in with groups while in-house, and follow up after departure to secure repeat and referral business

Requirements:

Proven 3+ years of hotel sales, sales coordinator, or group/event services experience in a brand or luxury hotel is ideal; SMERF or small group experience strongly preferred
Four-year college degree from an accredited institution desired
Excellent verbal and written communication skills
Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment
Exceptional attention to detail and the ability to manage several groups and events at the same time
Able to follow assigned marketing plan action items in a timely fashion
Ensures that all client correspondence, contracts, and group resumes are delivered according to departmental time and quality standards
Able to produce a weekly sales call schedule which addresses timely follow up of all tentative business, servicing of booked groups, maintenance of existing accounts, development of new business, and priorities assigned by the General Manager or Company personnel
Maintains high visibility with peers and has strong product knowledge within competitive properties and hotel community
Able to prospect, qualify, and close new business in telephone and outside personal sales call appointments
Able to build customer loyalty and generate repeat and referral SMERF business
Able to work as a team member in a competitive environment and partner closely with Operations departments
Manages group and interpersonal conflict situations effectively
Flexible schedule, including evenings and weekends as needed to support in-house groups
Follow all company Sales/Catering SOP standards

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.

Learn more about this Employer on their Career Site

Sales Manager