Primary Focus:

The Guest Room Attendant prepares and maintains guest rooms to Clevelander South Beach's cleanliness and presentation standards, ensuring every room is fresh, organized, and guest-ready. This role plays a direct part in the comfort and satisfaction of every guest's stay, bringing genuine care and attention to detail to every room serviced.

Areas of Responsibility:

Cleans windows, doors, walls, closets, and fixtures in rooms and public areas, including hard-to-reach spaces, to maintain a clean and presentable facility.
Dusts and polishes all furniture, fixtures, and wall hangings, including using a duster to reach vents and ceiling corners to remove dust and cobwebs.
Cleans showers, tubs, toilets, sinks, mirrors, and surrounding surfaces to ensure sanitary guest and public restrooms.
Makes beds and changes linens according to Clevelander's presentation standards.
Replaces towels, soaps, and all room amenities to ensure adequate supply for arriving guests.
Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order, and immediately reports all room status and maintenance deficiencies to the supervisor on the floor for prompt repair and resolution.
Maintains the cleanliness and organization of floor closets and storage rooms.
Restocks housekeeping cart with linens, amenities, and supplies at the start and end of each shift.
Follows proper chemical handling and storage procedures in accordance with safety guidelines.
Reports and logs all lost and found items according to established procedures.
Adheres to departmental standards on a safe work environment, including using floor signs in public and back-of-house areas, and ensuring needle disposal units and biohazard wash bags are used as required.
Secures and maintains custody of equipment, keys, and supplies, always protecting and preserving hotel property.
Prepares for any and all guest requests.
Maintains and ensures compliance with all policies and procedures.
Maintains regular attendance in compliance with company standards and scheduling, depending upon the hotel's needs.
Maintains a friendly, cheerful, and courteous demeanor at all times.
Contributes positively to the team within the department.
Participates in ongoing training.
Assists with projects assigned by the manager.

Minimum Qualifications:

Bilingual (English/Spanish) preferred.
Six months of experience required.

Knowledge, Skills, and Abilities:

Ability to work under pressure in a fast-paced environment.
Ability to be proactive and multitask.
Ability to verbally communicate with others.
Knowledge of general housekeeping practices, with the ability to follow safety guidelines and maintain professional behavior.
Strong interpersonal, organizational, and time management skills.
Ability to take directions from others and work for long periods of time.

Working Conditions:

Work is not performed in an office environment and requires evening, holiday, and weekend hours.
Requires extended periods of standing and walking, along with climbing, balancing, stooping, kneeling, crouching, and reaching to perform cleaning and inspection tasks.
Must be able to exert up to 20 pounds of force occasionally and up to 10 pounds of force frequently to lift, carry, push, or pull cleaning equipment and supplies.
Requires grasping, repetitive motion, and manual dexterity to operate cleaning equipment and complete tasks.
Requires clear verbal communication and the ability to take and follow directions accurately.

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