Deposit Operations Manager

What We Offer

Joining our team means becoming part of an organization that invests in your success and well-being through:

• A Shared Purpose: Connect your personal values with meaningful work. We foster a culture where every individual understands the impact of their contributions and plays a role in building something greater.

• Continuous Growth: Unlock your potential through ongoing learning and development opportunities, supported by approachable leaders who are committed to your success.

• Support for your Well-Being: Benefit from a comprehensive rewards package that includes competitive benefits, wellness initiatives, flexible work arrangements, and transparent, equitable compensation.

In this role, is responsible for managing the seamless execution and management of deposit-related services, delivering exceptional customer experience and operational excellence. 

Key Responsibilities

1. Formulates and executes strategies for deposit operations that align with the organization's overall objectives to optimize efficiency and customer satisfaction.
2. Evaluates market trends, competitive offerings, and regulatory changes to identify opportunities for enhancing deposit products and services.
3. Partners with senior management to establish key performance indicators (KPIs) and benchmarks for assessing the success of deposit operations.
4. Establishes policies and procedures for deposit account management, ensuring compliance with regulatory requirements and internal controls.
5. Supervises deposit transaction processing to guarantee accuracy, efficiency, and adherence to service level agreements (SLAs) for turn-around times.
6. Coordinates with IT and systems vendors to confirm that deposit processing systems are functioning effectively and are continuously updated with the latest technology.
7. Manages daily operations related to deposit account openings, maintenance, and closures, ensuring a high level of service and customer satisfaction.
8. Other duties: Perform other duties as assigned by leaders

Requirements

Required Education: Technical Studies

Possible Degrees: Business Administration, Finance, Accounting, Banking and Financial Services, Management or related field

Other Education: Professional banking certifications (preferred), such as Certified Bank Operations Professional (CBOP), Certified Regulatory Compliance Manager (CRCM), or equivalent banking operations and compliance training.

Required Years of Experience in Position: 3+ Years

Languages: English and Spanish (Preferred)

Technical Knowledge and Skills

1. Extensive knowledge of deposit operations, including account opening and maintenance, check processing, ACH, wire transfers, debit card services, and electronic banking products.
2. Strong understanding of banking regulations and compliance requirements, including BSA/AML, CIP, OFAC, Regulation CC, Regulation E, UDAAP, and other applicable federal and state regulations.
3. Experience with core banking systems, digital banking platforms, workflow automation tools, and Microsoft Office Suite, particularly Excel for reporting and data analysis.
4. Proven leadership, analytical, problem-solving, and project management skills, with the ability to drive process improvements, manage operational risk, and lead cross-functional initiatives.

Why join us?

Your talent has the power to create meaningful impact. Apply today and join a team where your ideas are valued, your growth is supported, and your work contributes to something greater. Together, we are redefining what it means to go Beyond Banking by creating a stronger future for our people, our clients, and the communities we serve.

Equal Employment Opportunity and Affirmative Action

IFB is an equal opportunity employer. It is the policy of IFB to provide Equal Employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age,  disability,  genetic information,  marital status,  protected veteran status, or any other status protected under applicable federal state or local laws.

IFB complies fully with all applicable federal equal employment opportunity and affirmative action laws and regulations including those enforced by the equal employment opportunity commission (EEOC) and other federal and state agencies. The Bank takes affirmative action to ensure equal opportunity in all employment practices for minorities, women, protected veterans, and individuals with disabilities. 

Work Authorization and Sponsorship

Applicants must be currently authorized to work in the United States on a full-time basis IFB does not provide visa sponsorship or take over sponsorship for employment-based visas at this time, including but not limited to H-1B, H-2B, E-3, TN and F-1 (OPT/STEM), or J-1 visas. Candidates requiring such sponsorship now or in the future will not be considered for employment.

Drug-Free Workplace Statement

To promote the safety and well-being of our employees and customers, IFB maintains a drug-free workplace.  All candidates selected for hire are required to successfully complete a pre-employment background check and drug screening in accordance with company policy and applicable law.