Case Coordinator

Case Management

The primary purpose of this job is to case manage referrals to mediation in Orange, Putnam, Sullivan, and Ulster Counties

· Intercept referrals from courts, police, social services, area schools and other human service agencies and assists in the processing of community (and divorce mediation) cases;

· Maintain accurate and confidential files on all cases; provide a resource and support to clients; open and close files;

· Conduct intakes and screenings, and schedule mediation sessions;

· Complete Caseload Manager recordkeeping;

· Prepare statistical data for reporting;

· Provide follow-up to referring institutions

· Answer inquiries regarding community and family programs;

· Monitor cases for non-compliance and addresses problems with conciliation, additional mediation, or a return to court;

· Develop and maintain an effective working relationship with referring institutions;

· Serve as a resource for mediators and arbitrators by identifying potential problem areas associated with a case;

· Review agreements, and suggest alternative human service agencies to provide follow-up support services;

· Assist with preparation for in-service activities and other office activities;

· Attend regularly scheduled staff meetings as well as meetings with supervisor;

· Help to set goals regarding case management; monitor progress of volunteers.

· Report any problems with staff, volunteers, or cases immediately to the Executive Director for coordination of response.

· Perform other ADR contract-related tasks as assigned by the Executive Director.