Customer Service Specialist - Clinic

Do Work That Matters. In a Culture That Means It.

Be part of a team that values connection, accountability, and real impact.

Why Access?

Because how we work matters just as much as what we do. At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support.

You’ll be part of a team that is:

• Clear about expectations
• Supportive and accountable
• Focused on outcomes that matter to people.

And committed to helping people live the healthiest and fullest lives possible – while making sure out staff can do the same.

Location: Middletown, NY

Hours - Monday - Friday 10 am - 6:30 pm (40hrs weekly)

Rate of pay: $22.00 per hour 

Pay to stay bonus: $5,000

OVERVIEW OF PRIMARY RESPONSIBILITES:

In this role you will:

• Be customer focused, able to multi-task in a high volume community counseling center
• Registering new clients for services, verifying insurance information, collecting co-pays, and scheduling appointments 
• Answering phones, directing calls and taking messages
• Scanning to electronic healthcare record, copying, filing, and archiving charts
• Submitting emails
• Perform other duties as assigned

QUALIFICATIONS:

The ideal candidate will:

• Have a minimum 1 year in a clerical support role
• Have computer skills (Microsoft Word, Excel, Outlook) and experience working with electronic health records.
• Possess excellent communication, customer service, and organizational skills
• Bilingual English and Spanish speaking a plus

PRIMARY FUNCTIONS:

• Answering Calls
• Emailing
• Faxing
• Co-Pay collection
• Mail Processing
• Appointment Scheduling
• Registration of new clients

ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:

• Assignments may be determined at a future date

QUALIFICATIONS AND ATTRIBUTES:

The ideal candidate will:

• Have a minimum 1 year in a clerical support role
• Have computer skills and experience working with electronic health records
• Possess excellent communication, customer service, and organizational skills
• Bilingual English and Spanish speaking a plus

EDUCATION AND EXPERIENCE:

• High School Diploma or GED

PHYSICAL CHARACTERISTICS:

• Must be capable to sit or stand in front of a computer for long-periods of time
• Able to work in open space floor plan
• Must be capable to move throughout work day and follow people served throughout community
• Work alongside co-workers within 3 feet
• Must be able to move in tight spaces
• Occasional lifting of > _25+ pounds

An Equal Opportunity Employer, including disability and Veterans