Account Manager (26-76)

ACCOUNT MANAGER

 Location:  Midland, TX

JOB OVERVIEW: 

The Account Manager will manage and grow a moderate to complex portfolio of Clients and will work with those Client’s Debtors to collect payment of purchased receivables.  The Account Manager will be the Client’s primary point of contact. 

ESSENTIAL FUNCTIONS: 

• Manage, maintain, and grow a moderate to complex Client portfolio 
• Work with Client’s Debtors to collect payment of purchased receivables.  
• Conduct Client First Funding meetings and ensures a positive onboarding experience for all new clients;
• Review and validate incoming invoice schedules and supporting documentation to ensure receivable eligibility prior to funding;
• Conduct timely verifications to ensure asset quality and proper documentation is maintained;
• Send Notices of Assignment to new debtors and confirm Notices with existing debtors;
• Work with Clients to set demand deposit accounts for debtors who do not acknowledge Notices;
• Discuss payment issues (over/under payments, duplicate payments, non-factored cash, non-sufficient funds checks, credit memos, charge backs, disputes, contra-accounts) with debtor when necessary;
• Complete Client reviews (90 day and/or annual) as required;
• Request and update Client documentation (taxes, insurance, etc.) as required;
• Update Client information as needed;
• Update Client and Debtor buy/no-buy status as needed
• Identify and anticipate client facility issues and proactively propose solutions as appropriate.
• Work with the client and the Credit Supervisor on any new debtor requests and ensure proper procedures regarding their credit approval are followed. 
• Provide timely responses to all client requests
• Maintain positive and professional demeanor with clients at all times

EDUCATION & EXPERIENCE:

• High school education or equivalent with vocational training in business and office operations.
• Minimum six to twelve months prior experience in an account management position at a factoring company

KNOWLEDGE, SKILLS, & ABILITIES: 

• Proficient in Microsoft Office specifically Word, Excel, and Outlook
• Proficient in JHA Cadence software
• Ability to read, analyze and interpret professional, financial, and legal documents. 
• Ability to interpret technical instructions and deal with an assortment of variables.  
• Ability to collect and analyze data in order to define and solve problems.  
• Organizational skills and ability to balance several ongoing projects simultaneously.
• Ability to communicate in a clear, concise manner. 
• Ability to successfully handle difficult customer interactions. 
• Professional oral and written communications skills for communicating and building relationships with contacts.

CERTIFICATIONS & LICENSES: 

PHYSICAL & MENTAL DEMANDS: 

• Work is performed in a general office/banking environment. 
• Regularly required to use hands, feel, and reach with arms, walking, standing, hearing, talking, reading, writing, and carrying up to 10 lbs.
• Position requires sitting at a desk for extended periods of time.
• Attention to detail and mental concentration are necessary for accurately performing tasks, working in a stressful and fast-paced environment, and handling frequent interruptions.
• Willingness to adapt to frequently changing environment is required. 
• Must on occasion deal with emotional and/or concerning behavior from other staff and be able to respond calmly and professionally.
• The noise level when performing this job is typically low to moderate.