Sales Advisor

About TOTEME

TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations, and the notion of style.

With an appreciation for how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Archetype pieces are realized in authentic materials, rich textures and graphic silhouettes. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals, and spaces.

TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create women’s and men’s collections spanning ready-to-wear, shoes, bags, accessories, and jewelry.

The Role

TOTEME is looking for a full-time Sales Advisor to join our new store in Milan. In this role you will act as a brand ambassador, providing excellent service and building long-term relationships with our customers and driving business in all aspects, from sales to brand building. You will report to the Store Manager.

Responsibilities

• Deliver an elevated and personalized customer experience aligned with TOTEME’s values.

• Build and nurture long-term relationships with clients through clienteling.

• Work both independently and collaboratively to execute efficient workflows and achieve sales targets.

• Provide styling advice and ensure impeccable visual merchandising and store presentation.

• Actively contribute to daily store operations.

• Share insights and feedback with the team and management regarding customer needs, product requests and trends.

• Analyze and work towards Key Performance indicators (KPIs) and business goals.

Your Profile

• Previous experience in a similar role within high-end retail or with a strong lifestyle brand.

• Confident in delivering outstanding customer service and building strong client relationships.

• Interest in fashion, styling, and storytelling with an understanding of luxury service.

• Fluent in English, both written and spoken.

About You

• Passionate about style, communication and storytelling.

• Driven and results-oriented.

• Able to multitask and solve issues smoothly.

• Structured and well-organized.

• Agile with an open mindset.

• Social and outgoing with a strong interest in people.

• Curious to understand customer needs.

• Flexible schedule, available to work evenings and weekends.

This is a full-time position based at TOTEME's new Milan store starting as soon as possible.

TOTEME has teams in Stockholm, London, New York, and Shanghai, as well as retail spaces across Europe, North America, and Asia.

TOTEME has an internal career development and title framework and the job title used in the recruitment ad may differ from the title used internally at TOTEME.

Sustainability is an important part of how we operate at TOTEME. As a certified B Corporation, we are committed to continuously improving our social and environmental impact. We expect all employees to understand our sustainability commitments and contribute to responsible business practices within their respective roles.