Mail Opening Lead - 2nd Shift

• Ensures adequate coverage on a daily basis to meet daily deadlines and service level agreements.
• Establishes priorities by working with the Donation Processing Manager to understand forecast.
• Adjusts priorities and resources to meet changing conditions.
• Ensures that employees have all essential materials such as training guides, Tier Level performance expectations, hourly production/quality goals, client specific processing instructions and all necessary components to achieve production deadlines.
• Identifies and coordinates training of new employees when necessary, reviews employee performance and provides necessary information to the Donation Processing Manager for review.
• Facilitates transitions between shifts through exchange of pertinent information to eliminate downtime.
• Audits, tracks, and verifies weekly payroll, ETO and unscheduled time off.
• Assures equipment is being operated and maintained properly and safely.
• Works cooperatively with other departments to communicate shift reports and/or any issues experienced during the shift.
• Maintains confidentiality of sensitive business and personal information and interacts with Donation Processing Manager to ensure any/all personnel matters are communicated to Corporate Human Resources.
• Performs other duties as required.

QUALIFICATIONS

Education

• High school diploma or equivalent required; Associate’s degree preferred.

Work Experience

• Previous experience in data entry, administrative support, or cashiering roles preferred.
• Experience in leading teams and providing training.

Knowledge, Skills, and Abilities

• Knowledge of payment processing systems or similar software is an advantage.
• Ability to work effectively in a fast-paced environment and manage multiple tasks.
• Strong problem-solving skills and ability to troubleshoot issues independently.
• Experience with Microsoft Office applications at an intermediate level.
• Ability to work independently with minimal supervision.
• Excellent organizational and time management skills.
• Strong leadership and team management capabilities.