Customer Account Administrator

The Customer Account Administrator is the day-to-day operational partner to a Key Account Manager, keeping assigned customer accounts running accurately so the Key Account Manager can focus on customer relationships and growth. This role converts customer purchase orders, releases, and schedule changes into accurate sales orders in the ERP system, serves as the customer’s first point of contact for order status and delivery questions, and keeps the Key Account Manager, production control, and the plants aligned on customer demand and delivery commitments.

• Proficiency with ERP systems for sales order entry, order maintenance, and demand management.
• Ability to verify customer purchase orders against quotes, contracts, and long-term agreements and to identify pricing, revision, and terms discrepancies before release.
• Familiarity with blanket orders, releases, and the distinction between firm and forecast demand.
• Customer-facing written and verbal communication skills, with the judgment to know when to resolve an issue directly and when to escalate to the Key Account Manager.
• Ability to work across production control, plant scheduling, shipping, quality, and finance to get timely answers for customers and flag delivery risks early.
• Attention to detail for ERP data accuracy and order record integrity.
• Proficiency with MS Office, including Excel, for account reporting, backlog analysis, and schedule reconciliation.
• Ability to read basic engineering drawings, revision levels, and customer specifications.
• Ability to maintain confidentiality of customer pricing and to handle export-controlled technical data in accordance with company procedures.

• Environment: Primarily office-based; periodic manufacturing floor access for order status and delivery coordination; occasional participation in customer calls or visits with the Key Account Manager.
• Physical demands: Extended computer and telephone work. Vision – 20/20 or correctable.
• PPE: Safety glasses, hearing protection, and safety-toed shoes required when accessing production areas.

Why Join Hitchiner?

• Mission-critical manufacturing: We use advanced automation and cutting edge equipment to support industries where precision and reliability matter.
• Internal mobility: We deeply invest in our people, offering training and leadership development opportunities so that employees can grow their careers with us.
• We win together: All full-time employees are eligible to participate in our annual profit-sharing bonus.
• Beautiful location: Fully updated and modernized buildings on a campus offering an onsite restaurant and gym.

Employee Benefits

Full time employees may elect to participate in a number of benefit programs, including Hitchiner’s Medical, Dental, and Vision insurance plans, flexible spending accounts, and 401(k) Employee Retirement Contribution Plan. The Company provides employees with basic company-paid short-term, long-term, and basic life/AD&D insurance.

Employees also have access to education and tuition reimbursement, wellness rewards, Employee Assistance Program, and our free onsite fitness center.

About Hitchiner

Founded in 1946 and headquartered in Milford, New Hampshire, Hitchiner Manufacturing is the premier supplier of high-volume, complex thin-wall investment castings and fully finished casting-based components to the automotive, aerospace and defense markets.

Additional Information

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled or a qualified pool of candidates is identified.

Hitchiner Manufacturing is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status.

This position involves access to technical data, materials, and/or hardware subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employees must be able to meet export control eligibility requirements as a condition of employment. Who is considered a U.S. Person? A U.S. Person can be one of the following: U.S. Citizen, a U.S. lawful permanent resident (Green Card holder), a refugee or asylee admitted under the U.S. law, or certain protected individuals under 8 U.S.C. 1324b(a)(3). Learn more about the ITAR here. Visa sponsorship is not available for this position.

Employees must be legally authorized to work in the United States. Hitchiner participates in the E-Verify program to confirm work authorization for all new hires in accordance with federal law.