Assistant Front Office Manager

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

What you’ll be doing

What you’ll be doing 

• Support daily Front Office operations including Front Desk, guest services, check-in/check-out processes, and lobby experience management. 

• Assist with supervising, training, coaching, scheduling, and supporting Front Desk Agents and guest service teams. 

• Help ensure exceptional guest satisfaction by responding quickly and professionally to guest requests, concerns, and service recovery situations. 

• Support room inventory management, room assignments, reservations coordination, and upselling opportunities to optimize occupancy and revenue. 

• Partner closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support seamless hotel operations and guest experiences. 

• Monitor Front Office operations to ensure compliance with brand standards, service expectations, safety procedures, and operational policies. 

• Assist with onboarding, employee engagement, performance feedback, and team development initiatives. 

• Support operational reporting, cash handling, shift audits, labor management, and daily hotel communications. 

• Maintain strong knowledge of PMS systems, reservations platforms, loyalty programs, and hotel operational procedures. 

• Assist with VIP arrivals, group check-ins, special requests, and elevated guest experiences as needed. 

• Step into leadership responsibilities in the absence of the Front Office Manager as required. 

• Help foster a welcoming, energetic, and guest-focused environment aligned with Sonesta’s People People philosophy. 

• Any other duties as assigned 

What great looks like 

• Previous Front Office, hotel operations, guest services, hospitality, or customer service experience preferred. 

• Previous supervisory or leadership experience within hotels or hospitality operations preferred. 

• Strong knowledge of Front Desk operations, PMS systems, reservations, room inventory management, and guest service standards. 

• Excellent communication, interpersonal, leadership, and conflict resolution skills. 

• Ability to multitask and thrive in a fast-paced hospitality environment. 

• Strong organizational, problem-solving, and operational coordination skills. 

• Experience handling guest recovery situations and creating exceptional guest experiences preferred. 

• Positive, collaborative, and service-focused leadership approach. 

• A passion for hospitality, teamwork, guest engagement, and operational excellence. 

• Flexible availability including mornings, evenings, weekends, holidays, and on-call support as needed. 

Anticipated Pay Range & Additional Job Information

Pay ranges from $28.00 to $29.00 per hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. 

Here’s a snapshot of what we offer: 

• Medical, Dental & Vision Insurance  

• Health Savings Account (HSA) with Company Match  

• 401(k) Retirement Plan with Company Match  

• Paid Vacation & Sick Time  

• Paid Parental Leave  

• Company-Paid Life Insurance  

• Company-Paid Short-Term & Long-Term Disability  

• Hospital Indemnity, Critical Illness & Accident Insurance  

• Educational Assistance  

• Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)  

• Additional Perks & Employee Discounts 
  
  

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.