Overview

Allspring is seeking an on-site Atlassian Engineer to provide strategic and tactical leadership for our Atlassian suite of products. The Atlassian Engineer will leverage Atlassian best practices to deliver a cohesive, effective, and consistent use of the Atlassian suite across the firm, working with peers across the Allspring Engineering & Technology function and other Enterprise stakeholders. Our goal is to create transparency into the usage of our assets and resources and enable reporting, analytics, and great management decisions.

We currently operate in a hybrid working model, whereby you will be required to work in-office 4 days per week.

Location(s): Charlotte, NC, or Milwaukee, WI

Responsibilities

Create and manage a strategic vision of the use the Atlassian suite, particularly JSM, JIRA and Confluence. Present and lead tactical initiatives to achieve strategic vision, integrating with other enterprise systems (such as CoPilot, Datadog, Power BI, Box, etc.).
Own Atlassian Cloud administration, including identity and access management, security policies, audit logging, data classification, and compliance controls. Where applicable, ensure the platform adheres to Allspring policy (e.g., ensuring all production changes are appropriately documented, tested, and validated through the Change Management process) and deliver evidence of compliance in a timely manner.
Define and document services delivered using the Atlassian suite (e.g. incident management, project management, workflow automation, knowledge management, change management etc.). Advocate for, design and deliver new services using the Atlassian suite.
Establish and enforce best practices, governance standards, and processes for the use of the Atlassian suite that meet Allspring’s needs and align with ITSM/ITIL principles.
Work with cross-functional teams to gather requirements and configure the Atlassian suite — including building automated workflows, creating forms and portals, building reports and dashboards, and troubleshooting issues.
Manage the Atlassian suite queue. Ensure incidents are resolved and service requests filled according to SLAs.
Manage platform budgets, licensing, and subscription tiers.

Qualifications

Required Qualifications

4+ years’ experience implementing and managing across the Atlassian suite.
2+ years’ leading the use of Jira, Confluence and/or JSM across small to medium sized companies.
Bachelor’s degree in Information Technology or equivalent experience.
Capacity to prioritize, complete, and resolve issues in a fast-paced setting.
Must have either Atlassian Certified Professional (ACP) certification in JSM Administration, Jira Administration, or Confluence Administration.
ITIL Foundation certification
Excellent verbal, written, and interpersonal communication skills.
Ability to work at a computer and use standard business software for extended periods during the workday.
Communicate effectively with colleagues, clients, and business partners in person and electronically as needed.
Engage in regular in-person interaction and collaboration with team members and other stakeholders.
Work effectively in a professional office environment with ongoing collaboration, activity, and shifting priorities.
Maintain productivity and focus while balancing multiple tasks and interruptions common in an in-person business setting.

Preferred Qualifications

2+ years’ engineering experience with Jira Service Management.
2+ years’ engineering experience with Jira.
2+ years’ engineering experience with Confluence.
Atlassian Cloud Organization Admin
Jira Administration for Cloud
Managing Jira Projects for Cloud
Managing Jira Service Projects for Cloud
Confluence Administration for Cloud
ITIL Specialist or Strategist certification
Proficient in Microsoft Office Tools.
Strong attention to detail and organizational skills

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

Compensation

Base Pay Range: $100,000 - $140,000

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary bonus programs, or other annual or non-annual incentive or sales plans.)

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Disclosure

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status

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