Event Services Manager

Position Overview:   Reporting to the Vice President of Event Operations, the Event Services Manager is responsible for event planning and coordination of sporting events, concerts, conventions, meetings, public shows, trade shows, and other events within the Wisconsin Center District’s three facilities: Wisconsin Center, Miller High Life Theatre and Miss Lizzie’s, and the UWM Panther Arena. The Event Services Manager directs, implements, and maintains the status of events bookings including the event setup and conversions to include production elements, tables, chairs, furniture, and other equipment. This position directs utility personnel for all pre-event, event, and post-event conversion and setup services.  

Responsibilities:

• Ensures that the facility event setups are completed accurately, safely and on schedule
• Plans and manages of numerous events per year, including reoccurring events and clients  
• Directs set up, cleaning, trades, and service staff at events; oversees all aspects of facility operations related to events
• Meets with clients to plan and organize assigned events; works with client from the moment the event is booked, through the set-up, event, and post-event milestones
• Understands clients’ needs and provides outstanding service; guides clients through timelines, deadlines, and WCD policies and procedures
• Prepares floor plans and cost estimates for clients
• Reviews final billing for completeness and accuracy; responsible for WCD post event invoicing, including concert settlements
• Resolves complaints and requests to client satisfaction; ensures compliance with service agreements
• Attends appropriate planning, organizational, and other event and facility meetings in support of facility operations
• Must be able to advance future events while tending to the needs of clients that are in house
• Provides clear communication with various WCD departments regarding operational requirements for each event
• Serves as the interface between the facility and its clients; ensure all elements of clients’ events are thoroughly vetted among the departments in adherence to all appropriate regulations and policies
• Trains and supervises event related staff and operations staff, when required
• Demonstrated commitment to valuing diversity and contributing to an inclusive working environment
• Ensures that the equipment and set-up personnel provided meet the requirements of the event and the tenant’s contractual agreement; ensures compliance with City, State, and other relevant safety codes
• Other responsibilities and duties as assigned by management, to ensure the effective utilization of the company’s resources and to ensure customer satisfaction

Skills & Qualifications:

• Exceptional communication skills; capable of clearly conveying the WCD brand with the ability to influence, persuade, and engage potential clients
• Excellent situational adaptability; comfortable with calls, visiting clients off-site, and hosting client appointments and presentations
• Strong project management and organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time is essential
• Exceptional interpersonal skills and ability to navigate organizations to build relationships and garner support; ability to work collaboratively with cross-functional teams
• Ability to work independently and efficiently; exercise initiative, resourcefulness and good judgement
• Flexible and comfortable working under pressure in a fast-paced environment 
• Ability to work flexible and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays as event calendar or deadlines dictate
• Ability to read, write, and speak English; perform basic mathematical functions (add, subtract, multiply and divide)
• Follow oral and written instructions and communicate effectively with others in oral and written form

 Education & Experience:

• Required
  1. Bachelor’s degree with a major in Hospitality, Event Management, Business or a related field or equivalent number of years of experience 
  2. One (1) to three (3) years of experience in the hospitality or high-volume customer service industry
  3. Proficient in the use of the Microsoft Office Suite of Products: Excel, PowerPoint, Word, Access, Outlook
  4. Familiarity with the Americans with Disabilities Act (ADA)
• Preferred
  1. Three (3) to Five (5) years of experience in the hospitality or high-volume customer service industry
  2. Previous experience with a hotel, sports team, and/or convention center
  3. Previous experience with AutoCAD LT and Event Booking Software/VenueOps 

Positioned Based in:   Milwaukee, WI                                              
Travel Required:  Occasional   
Position Type:  Full-Time Exempt                                      
Reports to:  Vice President of Event Operations
Department:  Event Operations
Revision Date:  6/23/21

 **The above is intended to describe the general content of and requirements for the performance of the job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. 
 **We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, martial or veteran status, sexual orientation, or any other legally protected status. 
 **Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions