Family Resource Support Specialist

At Children’s Wisconsin, we believe kids deserve the best.

Our pediatricians and primary care offices offer parents a level of care that cannot be obtained at other places:

• Affiliation with the #4 children's hospital in the country (according to Parents magazine)

• Board-certified pediatricians (learn what it means to be 'board-certified')

• Many locations spread throughout southeast Wisconsin

• Commitment to population health and an increased role for pediatricians in the care of children

• Doctors who are very active in their local communities

• Access to many health and wellness programs designed to keep kids safe and healthy

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Job Summary:
As an integrated member of the healthcare team, the goal is to improve health outcomes by serving as the liaison between the clinical setting and the community. This role empowers underserved patients and families by identifying and utilizing resources to support achievement of whole child and family health goals, working towards long term sustainability and independence. Serves as a facilitator among patient families and internal & external resources and demonstrates strong relationship building and problem-solving skills.

Essential Functions:

• Engages families in motivational dialogue to determine best resource options and creates an action plan to obtain these resources to support families.

• Supports families in identifying and clarifying basic resource needs (food, housing, childcare, etc.) in the outpatient clinic setting.

• Conducts ongoing telephonic and clinic-based visits to address the healthcare and social drivers of health (SDOH) of children and caregivers, while following up with families to assess the effectiveness of referrals and provide additional support as needed.

• Operates with continual and intentional integration with expanded care team and system partners to address SDOH and other programming needs to optimize care coordination and resource provision.

• Collects and documents information pertaining to identified needs of patients and/or families and of the services provided in a systematic, continuous, and confidential manner in the EHR.

• Navigates the needs of patients, caregivers, and staff by prioritizing interventions across multiple sectors.

• Supports and contributes to the development and evaluation of Health Navigation program goals.

• Evaluates and advises Health Navigation program on the quality and effectiveness of identified resources, while monitoring and alerting the team to emerging trends, seasonal disruptions, or community barriers. In such cases, collaborates to ensure that additional support is provided to wrap around the patient and family to address their needs effectively.

Education:

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required

• Associate's Degree in human services, public health, or related field preferred

Experience:

• 2+ years working with underserved/vulnerable population required

• Experience working with families of diverse ethnic, cultural and socioeconomic backgrounds required

• Experience navigating EHR/Epic preferred

Knowledge, Skills and Abilities:

• Community Health Worker certification required within 12 months of employment

• Ability to work independently

• Working knowledge of Windows environment (MS Word, Outlook, Excel)

• Verbal and written communication skills

• Demonstrated problem solving skills

• Current, continuous, and trusted member of the community and/or demonstrated cultural understanding, awareness, and competency of those with diverse backgrounds gained through work or personal experiences

• Ability to create longitudinal, empowering and trust-based relationships across cultures

• Tenacity in solution-based outcomes

• Desire to engage in collaborative learning

• Bilingual preferred

Required for All Jobs:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.

• Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.