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Position Title:

Ivanti Neurons Administrator

Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Application Administrator II

Job Duties:

School/College/Division Description

Employees at UWM in the Department of University IT Services work in an innovative, collaborative, and casual-work environment with flexible work/life balance schedules. If you are a motivated, results-oriented individual who wants to make a real difference with our team, community, and the campus, we encourage you to apply!

Job Description

The Ivanti Neurons Administrator is responsible for the administration, configuration, optimization, and ongoing support of the Ivanti Neurons platform to ensure secure, reliable, and efficient endpoint and service management operations.

Key Job Responsibilities:

Administer and maintain the Ivanti Neurons platform, including user accounts, role-based access controls, and security configurations to ensure proper system access and data

Monitors and maintains performance metrics for application features and recommends and takes corrective/preventive actions

Troubleshoot hardware, software, and system issues related to Ivanti Neurons and endpoint performance, working directly with vendors and internal teams to resolve incidents and service disruptions

Coordinates and monitors updates and the installation of upgrades and patches

Evaluate vendor software releases and feature updates, assessing operational impact and facilitating adoption of new functionality

Configure, test and deploy Neurons policies, automations, workflows, and system objects in alignment with business and technical requirements

Recommend application enhancements or changes that may involve custom design, integrations, and third-party products

Participate in change management processes, maintaining version control, testing documentation, and release communications

Develop and maintain system documentation. Including configurations, processes, troubleshooting guides, and enhancement summaries

Lead or support small to medium technical initiatives related to system as needed

Collaborate regularly with internal leadership and stakeholders to assess platform effectiveness, review performance metrics, and identify opportunities for system improvements and new capabilities

Ensure alignment with organizational standards for security, compliance, and operational best practices

Additional Information:

This position does not offer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire.
Selected candidates will be required to complete an I-9 form to verify eligibility to work in the U.S.
This position offers a hybrid-flexible schedule, with a minimum expectation of one on-campus day per week during the initial training and onboarding period to support effective integration and collaboration. As the employee becomes fully established in the role, additional remote work options may be considered based on performance, operational needs, and team alignment.

Minimum Qualifications

2 + years of experience administering enterprise IT systems, endpoint management platforms, or SaaS-based applications
Experience managing user access, role-based security, and system permissions in a multi-user environment
Experience troubleshooting hardware, software, and system issues, including coordination with vendors and escalation support
Experience creating and maintaining technical documentation and communicating system changes to non-technical audiences

Preferred Qualifications

Bachelor’s degree in information technology, computer science, or a related field by date of hire
Familiarity with ITIL or IT Service Management practices as applied in higher education
Experience supporting cloud-based SaaS platforms, including release evaluation, testing and feature adoption
Experience supporting or leading small to medium IT initiatives or system enhancements in collaboration with cross-functional campus partners
Ability to create dashboards and reports that communicate system health, compliance and risks to IT leadership and governance groups

Target Salary Range: $65,000 to $75,000 annually

Benefits and Total Rewards

As part of UWM’s commitment to supporting the success of our team members through positive experiences, employees are provided with Benefits to Benefit You and Your Life. UWM offers a comprehensive benefits package and contributes towards the cost of several benefit plans. Employees with a qualifying position also receive an extensive leave package including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays. Please visit this link to view summary benefits information. (Compensation figures are for example purposes only.) UWM Benefits to Benefit You and Your Life

Applications Instructions

Interested applicants are required to apply online and provide a cover letter and resume addressing your professional level work experience as it relates to all required and preferred qualifications.

Note:Applicants must complete all required fields and attach all required documents prior to submitting the online application. Applications missing any of the required documents listed prior to the application deadline will be marked as incomplete and will not be considered.  

In instances where the Search and Screen Committee is unable to ascertain from the candidates' application materials whether they meet any of the qualifications, they may be evaluated as not meeting such qualifications. Additional documents submitted aside from a cover letter and resume will not be reviewed.

Finalist candidates(s) will be asked to provide three professional/supervisor references through an external reference checking tool. References will not be contacted prior to candidates being notified.

Apply electronically by the application deadline date of September 20, 2026. Questions about this position should be directed to Tanner Neahous at  tneahous@uwm.edu.

Reasonable Accommodations
Pursuant to university policy, UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy
Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)
For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.

Employment Authorization
In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.

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