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Description
Reports To: Practice AdministratorÂ
Status: Nonexempt, Regular, “At Will” Work Status, Full-Time
POSITION SUMMARY
A surgical coordinator is responsible for educating, guiding, and facilitating appointments for patients during their surgical journey with Milwaukee Eye Care. They work closely with surgeons and optometrists to provide a great patient care experience. The position involves direct patient interaction as well as multiple administrative tasks.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Requires full range of body motion including handling and lifting patients. May require standing and walking for extensive periods of time and/or prolonged sitting. Requires excellent communication skills and a keen understanding of patients with sensory impairments. Must be able to express a caring attitude while performing the required tasks with accuracy and efficiency. Requires normal range of hearing and eyesight. Possible exposure to communicable diseases, toxic substances and other conditions common to a medical clinic environment. Â
RESPONSIBILITIES
- Reviews medical record and seeks direction from surgeon, when needed, in order to understand the needs and recommended treatment for each patient
- Screens patient medical records to ensure all information needed is included
- Meets with patients in person or over the phone to educate them on upcoming procedure, including scheduling appointments, completing consents, paperwork and reviewing pre- and post- operative instructions
- Counsels patients after physician visit reinforcing the multiple elective options giving to them by the physician
- Communicates with co-managing optometry staff and doctors to facilitate patient pre- and post- surgical care Â
- Communicates with staff at the surgery center to relay all demographics and surgical procedure details
- Processes insurance authorizations and medical clearance for surgery when necessary
- Facilitates the flow of information between patient, surgeon, surgical coordinators, and calculation department in a variety of different ways and documents in the medical record appropriately
- Performs a final check of all patient records prior to surgery to ensure no steps of the process were missed and that all information is complete
- E-prescribes post operative eye drops to pharmacies with MD/OD direction
- Answers calls and returns all voicemails in a timely manner
- Verifies coding for surgical procedures, utilizing proper modifiers if needed Â
- Enters and codes surgical procedures in the EMR following surgery and upload the surgical operative note into the patient record
- Participates in all department meetings
- Shows proficiency in all practice software necessary to complete duties, i.e., practice management system, EMR, patient portal, etc.
- Understands and can answer questions about insurance benefits related to surgery
Requirements
REQUIREMENTS
- Organized and meticulous with a sharp eye for detail
- Knowledge of medical terminologyÂ
- Excellent time management skills
- Skill in gathering, analyzing, and evaluating data Â
- Skill in written and verbal communication, problem-solving and decision making
- Empathetic and considerate
- Proficient in Microsoft Office and Outlook
QUALIFICATIONS
- High school diploma or GED
- Minimum two years of experience in a medical setting, preferably with surgery scheduling or administrative tasks
- Minimum experience may be substituted with equivalent education or degree
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