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Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world鈥檚 leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.聽 Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit聽www.livenationentertainment.com.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!聽
THE JOB
Landmark Credit Union Live is seeking a Box Office Representative who will assist guests at live events by performing duties such as selling admission tickets, assisting with artist guest list, and providing customer service on ticketing questions. This is a part-time position.
WHAT THIS ROLE WILL DO
鈥ell admission tickets at events.
鈥reet guests attending events who come to the box office and maintain superior customer service
路 Assist in daily operations of the box office, including opening and closing box office procedures
路 Quickly and efficiently identify a customer鈥檚 will-call order by verifying all pertinent customer information including the customer鈥檚 name, email, and order number in order to distribute tickets.
路 Assist customers with mobile tickets.
路 Understand the venue seat-map and assist customers in seat selection
路 Efficiently and accurately answer customer questions in-person and over the phone.
路 Accurately accept customer payment while adhering to company鈥檚 procedures and policies.
鈥xamine tickets or passes to verify authenticity, using criteria such as color or date issued.
鈥rovide accommodations for guests with special needs both prior to and day of show- this could include offering assistance to someone who uses a wheelchair.
鈥nform guests of the layout of the venue and be prepared to direct them to the restrooms, concession stands and designated seats/sections.
鈥now how identify a fake ticket or credential and educate the guest on where to buy authentic tickets.
鈥ettle seating disputes or help solve other guest concerns.
鈥how CARE by participating in the venue鈥檚 sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
鈥artner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the reserved sections, picking up and properly storing event equipment such as ticket scanners, barricade, etc.
鈥aintain order, ensure adherence to safety rules, and share any safety concerns with management.
鈥uide guests to closest exits or provide other instructions or assistance in case of emergency.
鈥ther duties as assigned.
WHAT THIS PERSON WILL BRING
鈥igh School Diploma or equivalent
鈥amiliar with Microsoft Office Suite, Windows based PC programs, and smartphones
鈥ttention to detail, quality and accuracy
鈥revious experience with ticketing systems preferred.
鈥trong relationship building and communication skills
鈥bility to work independently
鈥xcellent verbal and written communication skills
鈥orking environment is fast-paced
鈥osition requires periods of prolonged sitting or standing.
鈥osition requires repetitive use of arms for answering busy phones and typing
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.聽
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality,聽or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.聽
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.聽 Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
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