RCM Patient Customer Experience Learning and Development Sr Manager

We are seeking a dynamic and strategic RCM Patient Customer Experience Learning and Development Sr Manager to design, deliver, and oversee our training ecosystem within our Patient Billing Services team. In this role, you will be responsible for the end-to-end training strategy and execution for a high-volume omnichannel patient contact center team of patient service representatives focused on assisting patients with financial and healthcare claim-based questions.

The ideal candidate understands how to engage adult learners using a blend of virtual classroom instruction and structured individualized study. You will bridge the gap between complex healthcare financial workflows (billing, insurance verification, and collections) and compassionate, top-tier patient care.