Team Lead, Resident Advocates, On-Call

Job DetailsJob Location: Avivo Village - Minneapolis, MN 55401Position Type: On CallEducation Level: High School Diploma/GEDSalary Range: $30.86 - $38.58 HourlyJob Shift: On CallJob Category: Housing Support ServicesDo you know, you have the power to change the course of someone’s life? Avivo employees do this every day, and we want you to join the team. At Avivo, our employees work with utter commitment to their clients, embracing the full person, believing in the dignity of all people. Why This Role Matters Avivo Village provides a safe, stable alternative to unsheltered homelessness — and every shift plays a role in creating that environment. As an On‑Call Team Lead, you step in when coverage is needed, ensuring continuity of care, safety, and strong leadership for staff and residents. You’ll guide front‑line team members, respond to complex situations, and keep operations running smoothly in a dynamic, 24/7 environment. This role is ideal for someone who is adaptable, confident in leadership, and ready to step in and support teams when it matters most. This is an on‑call position with coverage needs across all shifts, which may include: 6:00 AM – 2:30 PM 2:00 PM – 10:30 PM 10:00 PM – 6:30 AM What You’ll Do Provide shift leadership and work direction to Resident Advocates during assigned coverage Ensure a safe, secure, and respectful environment for residents and staff Respond to urgent or complex participant situations using trauma‑informed and de‑escalation approaches Support daily operations and maintain continuity of services during staff absences Reinforce program expectations, policies, and best practices in real-time Collaborate with leadership to communicate shift updates, concerns, and operational needs Support staff in delivering person‑centered, harm reduction, and recovery‑oriented services Maintain accurate documentation and reporting as needed during shifts Foster a culture of teamwork, accountability, and respect QualificationsWhat You Bring High school diploma or equivalent At least 3 years of experience providing direct services in behavioral health, housing, or a related field At least 1 year of experience providing work direction, leadership, or supervision (formal or informal) Strong ability to lead in fast‑paced, unpredictable environments Experience supporting individuals experiencing homelessness, mental health challenges, or substance use Knowledge of trauma‑informed care, harm reduction, and de‑escalation practices Strong communication, problem‑solving, and decision‑making skills Ability to step into different teams and shifts with flexibility and professionalism Comfort working a variety of shifts, including days, evenings, overnights, weekends, and holidays Commitment to culturally responsive, person‑centered work What We Offer Flexible, on‑call scheduling based on program needs Opportunity to gain leadership experience across multiple shifts and teams Meaningful, mission‑driven work supporting individuals experiencing homelessness Access to training and development aligned with Avivo’s service models How to Apply Submit your application online through Avivo’s Careers page at Avivomn.org. Qualified candidates will be contacted for next steps. Early applications encouraged as interviews are conducted on a rolling basis. Make a Difference with Avivo. Avivo will begin participating in E-Verify effective July 1, 2025. Avivo will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, or genetic characteristics.