Logistics & Sales Coordinator

Position Overview

Provide coordinated logistics, sales, and administrative support to ensure accurate order processing, responsive customer service, and timely delivery of products and equipment. This position serves as a central point of communication among customers, sales representatives, warehouse personnel, freight carriers, vendors, and internal departments.

Essential Duties and Responsibilities

Logistics and Warehouse Coordination

• Coordinate incoming and outgoing shipments, freight deliveries, internal transfers, job-site deliveries and replacements.
• Track shipments, monitor open orders, and communicate delivery status, delays, shortages, or exceptions to the project and account managers. Coordinate the receiving of freight trucks with carriers, warehouse personnel, and internal delivery teams.
• Prepare and maintain receiving paperwork, return documentation, damage reports, and company credit requests in accordance with established procedures.
• Coordinate local deliveries when required and ensure equipment is delivered safely, accurately, and professionally.

Sales and Customer Support

• Provide day-to-day support to the sales team by coordinating orders, confirming product availability, and assisting with order-related requests.
• Assist with estimating, enter, update, and review quotes with the sales team.
• Respond promptly and professionally to customer inquiries regarding orders, shipments, deliveries, returns, and product availability.
• Communicate order status, backorders, substitutions, delivery schedules, and changes to customers and our team internally.
• Assist with resolving order discrepancies, delivery issues, damaged goods, return or credit requests, and coordinate service calls.

Administrative Support

• Provide general administrative support for logistics and sales.
• Perform timely and accurate data entry in ERP, and other company systems.

• Prepare routine reports, spreadsheets, order summaries, and status updates for management and internal teams.
• Support office coverage and perform other related duties as assigned.

Minimum Qualifications

• High school diploma or GED required.
• Two or more years of related experience in logistics, sales support, customer service, administration, foodservice, construction, or a comparable environment.
• Experience with order entry, shipping, receiving, inventory control, delivery coordination, and administrative recordkeeping.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Valid driver’s license.

Knowledge, Skills and Abilities

• English / Spanish Bi-lingual preferred.
• Excellent customer service, verbal communication, written communication, and interpersonal skills.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and changing operational needs.
• High attention to detail and a commitment to accurate order, inventory, and documentation records.
• Ability to work effectively across sales, logistics, and administrative functions.
• Sound judgment, initiative, follow-through, and problem-solving skills.
• Ability to learn and use company systems, procedures, and wireless warehouse technology proficiently.
• Professional demeanor and the ability to handle customer and internal information appropriately.

Physical Requirements

• Stand, walk, bend, kneel, reach, and climb throughout the workday.
• Perform routine office work involving extended periods of sitting, computer use, typing, and telephone communication.