POSITION SUMMARY:

The Oncology Registered Nurse (RN) serves as a vital liaison between providers, patients, families, outside treatment facilities, and interdisciplinary team members. This role integrates patient education, telephone triage, provider support, care coordination, and clinical facilitation to ensure high-quality, evidence-based oncology care.

The RN supports patients across the continuum of care, including treatment planning, symptom management, survivorship preparation, medication coordination, and follow-up care. This position promotes service excellence, operational efficiency, regulatory compliance, and adherence to Michiana Hematology-Oncology (MHO) standards.

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:

Clinical Care & Patient Support

Perform comprehensive telephone triage assessments using oncology knowledge and approved standing orders.
Develop, implement, and document individualized plans of care in collaboration with providers.
Provide symptom management guidance and patient interventions as appropriate.
Perform clinical duties including dressing changes, port draws, IV fluids, and assistance during emergent situations.
Assist with medication refills per standing orders; forward controlled substance requests to the prescribing provider.
Send appropriate anti-emetics and chemotherapy-related medications to pharmacy per treatment plan.
Support survivorship planning by preparing materials for survivorship appointments.
Collaborate with follow-up programs to assess patient tolerance post-treatment (2–3 days after therapy).

Care Coordination & Facilitation

Serve as liaison between MHO providers and outside treatment facilities administering therapy.
Ensure accurate transmission and documentation of orders in Mosaiq, including dosing and scheduling accuracy.
Assist in development and implementation of care plans.
Coordinate new treatment starts according to physician orders.
Review and coordinate insurance authorizations and outpatient orders.
Act as liaison to resolve insurance and reimbursement issues in collaboration with appropriate departments.
Maintain up-to-date knowledge of chemotherapy billing and reimbursement procedures.
Support value-based care initiatives and process improvement efforts.

Provider & Administrative Support

Review labs, letters, and documents for provider review.
Identify urgent documents requiring immediate provider attention.
Enter care plans into EMR systems based on provider orders.
Assist with medication refill documentation and provider approval workflows.
Utilize technology and innovative methodologies to enhance patient and provider workflows.
Support quality improvement initiatives and operational enhancements.

Documentation & Compliance

Document all patient interactions, assessments, interventions, and care plans accurately and timely.
Ensure compliance with HIPAA, OSHA, and all governing regulatory agencies.
Maintain strict confidentiality and professional discretion.
Adhere to MHO policies, procedures, and standards of excellence.

KNOWLEDGE, SKILLS & ABILITIES

High school diploma or GED required.
Current State of Indiana Registered Nurse (RN) License required.
Oncology experience preferred.
Chemo/ONS certification highly desirable.
Proficient in Microsoft Office and electronic medical records (Mosaiq experience preferred).
Strong understanding of oncology treatment regimens and symptom management.
Excellent communication, organizational, and documentation skills.
Strong clinical judgment and critical thinking abilities.
Ability to work independently and collaboratively in a high-stress, fast-paced environment.
Strong interpersonal skills with the ability to build rapport with patients, families, and interdisciplinary teams.

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