We are seeking a friendly, professional, and dependable Counter Sales Representative / Service Advisor to join a busy automotive repair shop. This person will be the first point of contact for customers and will play an important role in providing a positive customer experience from the time they walk through the door.

Responsibilities

Greet customers and determine the reason for their visit
Listen to customers and gather information about their vehicle concerns or service needs
Create and write up service tickets/work orders
Prepare and explain estimates to customers
Communicate repair and service information clearly and professionally
Enter and maintain customer and vehicle information in the computer system
Answer phones and assist with customer questions
Communicate with technicians regarding customer needs and repair status
Keep customers updated throughout the service process
Provide professional and friendly customer service

Requirements

Strong customer service and communication skills

Must be well-spoken and comfortable communicating with customers

Comfortable using computers and learning/navigating different software programs

Strong attention to detail when preparing tickets and estimates

Able to communicate pricing and repair information clearly

Professional appearance and attitude

Dependable, organized, and able to work in a fast-paced environment

Automotive or repair shop experience is a plus

Learn more about this Employer on their Career Site

Customer Service // Service Advisor

Responsibilities

Requirements