Pre-Service Representative - SSO Pre-Service -

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

• Abides by and enforces all compliance requirements and policies and performs these responsibilities in an ethical manner consistent with the organization's values
• Adheres to hospital policies including confidentiality
• Requires minimal supervision to safely perform essential functions
• Utilizes proper body mechanics when moving equipment and supplies that are necessary to perform essential functions
• Reports broken or malfunctioning equipment to supervisor or manager
• Initiates requests, follows up to provide additionally required information, tracks progress, expedites responses from insurance carriers and other payers, and maintains contact with patients, departments and providers to keep them continuously informed
• Tracks, reports, and escalates service issues arising from requests for authorizations, financial assistance or other issues that delay service, to ensure patient access and to avoid delays that may interrupt care of therapies
• Obtains clinical, lab and medical testing documentation from at least two EMR's and from paper documentation for submission to payers
• Interacts with all necessary portals to submit authorization requests electronically to receive as timely of responses as possible, using websites and telephone services as needed
• Participates in regular group discussions regarding effectiveness of service by reviewing results, including any denials for reason under the purview of this position
• Participates in work-group discussions and on committees as assigned
• Participates in Performance Improvement activities as assigned
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

• High School Diploma or equivalent and 2 years insurance verification and/or precertification experience in a medical office or hospital setting. Required
• Comparable combination of education and experience may substitute for the above requirements.

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.