Cafe Lead

About Company:

Focused Community Strategies partners with under-resourced neighborhoods to provide innovative and holistic development that promotes flourishing communities and God’s Shalom.

Who We Are

Our Mission: Empowering Neighborhoods to Thrive

Our Values: Neighboring, dignity, and development are at the core of everything that we do.

Neighboring: We value local living, believing proximity and diversity allow for mutually transformative relationships.

Dignity: We value the gifts and abilities of our neighbors, believing as bearers of the image of God we all have the inherent capacity and are engaged as full participants in bringing about the flourishing of the neighborhood.

Development: We value sustainable strategies, believing that lasting impact requires addressing systemic, economic, and structural barriers to flourishing.

What We Do

Holistic Community Development: Our interlocking pillars create a social fabric and environment where people’s entire beings can flourish. Alongside Neighbors, we are creating transformation through Neighborhood Engagement, Mixed-Income Housing, and Economic Development. Through Training & Consulting, we equip other organizations to bring transformation to their neighborhoods.

To learn more about organization please visit our website: Focused Community Strategies!

About the Role:

The Cafe Lead plays a pivotal role in ensuring the smooth and efficient operation of the cafe, delivering an exceptional customer experience while maintaining high standards of quality and service. This position involves overseeing daily cafe activities, managing staff, and fostering a positive and productive work environment. The Cafe Lead is responsible for inventory management, scheduling, and ensuring compliance with health and safety regulations. They act as a key point of contact between the management team and cafe staff, driving operational excellence and customer satisfaction. Ultimately, the Cafe Lead contributes to the growth and reputation of the cafe by leading with integrity, enthusiasm, and a customer-focused mindset.

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum of 2 years experience in a supervisory or lead role within a cafe or food service environment.
• Strong knowledge of food safety and sanitation standards.
• Proven ability to manage a team and handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Associate degree or certification in hospitality management or related field.
• Experience with inventory management and point-of-sale (POS) systems.
• First aid and CPR certification.
• Demonstrated ability to drive sales and improve customer satisfaction.
• Bilingual skills to support diverse customer base.

Responsibilities:

• Supervise and support cafe staff to ensure excellent customer service and efficient operations.
• Manage daily opening and closing procedures, including cash handling and reconciliation.
• Coordinate staff schedules to meet business needs while adhering to labor regulations.
• Monitor inventory levels, place orders, and manage stock to minimize waste and control costs.
• Ensure compliance with all health, safety, and sanitation standards and regulations.
• Train new employees and provide ongoing coaching to enhance team performance.
• Handle customer inquiries, feedback, and resolve any issues promptly and professionally.
• Collaborate with management to implement promotional activities and improve operational processes.

Skills:

The Cafe Lead utilizes strong leadership and organizational skills daily to coordinate team efforts and maintain operational flow. Effective communication skills are essential for training staff, resolving customer concerns, and liaising with management. Problem-solving abilities help address unexpected challenges such as staffing shortages or supply issues promptly. Knowledge of inventory management and POS systems supports accurate ordering and financial tracking. Additionally, a customer-focused approach ensures that the cafe consistently delivers a welcoming atmosphere and high-quality service.