Dispatcher / Logistics Coordinator

Role Overview:

Adlinc Business Services Limited, an outsourcing company aiming tooffer top-tier 24/7/365 dispatch and delivery support to North America, isseeking an enthusiastic and detail-oriented Dispatcher/Logistics Coordinator to join ourteam. This role will be instrumental in providing real-time coordinationbetween drivers and customers while ensuring high satisfaction levels.

Key Responsibilities:

• Receive customer orders and efficiently assign them to available contract drivers in relevant North American cities.
  
• Utilize mapping and dispatch software to determine the most effective routes and ensure timely deliveries.
  
• Handle inbound calls, emails, and chat inquiries from clients promptly and professionally.
  
• Resolve client queries, issues, and concerns related to dispatch, delivery, and other service offerings.
  
• Continuously track the progress of dispatched orders, addressing any delays or complications swiftly.
  
• Handle any post-delivery inquiries or issues, providing solutions in a timely manner.
  
• Maintain accurate records of all client interactions, transactions, and feedback. 
  

Requirements

Qualifications & Skills:

• High school diploma; Associate’s or Bachelor’s degree is a plus.
  
• Previous experience in dispatch, customer service, preferably in the logistics, courier, or BPO sectors.
  
• Familiarity with North American business etiquette and cultural nuances.
  
• Proficient in using computers, CRM software, dispatching software and tools.
  
• Ability to multitask, prioritise, and manage time efficiently, handle high-pressure situations, and make quick decisions.
  
• A proactive problem solver with a keen attention to detail.
  
• Exceptional communication skills, both verbal and written, in English.
  
• Must be able to work a flexible schedule including overnight and weekends as required.
  

Benefits

• Group Health and Life 
  
• Two Weeks Paid Vacation 
  
• After Hours Transportation