Member Services Representative - Moose Lake, MN

Member Service Representative (MSR/Teller) - Moose Lake, MN

Northwoods Credit Union in Moose Lake, MN is excited to announce another opportunity to join our team as a Member Service Representative. If you're ready to get your foot in the door and begin building a rewarding career with great hours, competitive pay, and strong opportunities for growth, we'd love to hear from you.

This full-time, entry-level position offers a starting wage of $18.00 per hour or more depending on experience, plus eligibility to earn incentive pay. NCU also offers a performance-based career path with advancement opportunities as you grow your skills and expertise. Candidates with relevant credit union or MSR/Teller experience may be considered for placement at the MSR II level and may be offered a higher starting wage, based on experience.

MSR Career Path & Hourly Pay Ranges:

• MSR I: $16.33 - $22.69 (midpoint: $18.15)
• MSR II: $17.20 - $23.89 (midpoint: $19.11)

*Minimum starting rate: $18.00/hour

Qualifications for a Member Service Representative

• High school diploma or equivalent is required
• Valid driver's license is required
• Prior experience in customer service or cash handling is a plus, but not required

A Day in the Life of an MSR

In this role, you'll do more than provide great service. You'll build trusted relationships, create meaningful impact, and be part of a supportive, collaborative team that truly has each other's backs. As a Member Service Representative, you're the friendly first point of contact, delivering exceptional service with every interaction. You process routine financial transactions with accuracy and efficiency, while taking the time to truly understand each member's unique financial needs and recommending solutions that support their goals.

You'll play a vital role in strengthening our members' financial wellbeing as well as the community by creating positive experiences and building connections that support NCU's vision of building life-long relationships, one member at a time.

Standard hours are Monday through Friday, 8:30 AM - 5:00 PM, with rotating Saturday shifts (approximately once per month) from 9:00 AM to noon. 8-hour weekday shifts may vary between 7:00 AM and 5:30 PM depending on location and assigned schedule.

Employee Benefits

NCU offers a comprehensive benefits package, including generous paid time off designed to support your well-being and promote a healthy work-life balance. Benefits include generous PTO and paid holidays, comprehensive medical coverage including a low-deductible plan option and a high-deductible plan featuring 100% employer-paid premiums for employees and dependents with additional options including a Healthcare Reimbursement Arrangement (HRA), and employer HSA contributions for eligible participants. Employees also enjoy multiple FSA options, employer-paid dental, life, AD&D, and disability insurance, as well as a 401(k) plan with up to 6% employer match and profit-sharing potential. Additional perks include supplemental insurance options, discounted employee loan rates, a clothing allowance, annual bonus potential, and more.

This summary is intended for informational purposes only. Benefit offerings are subject to eligibility requirements and may be modified or discontinued at any time in accordance with applicable laws and plan provisions.

About Northwoods Credit Union (NCU)

Founded in 1936 in a small trailer on paper mill property, Northwoods Credit Union began with five paper mill employees who had a vision of offering fairly priced financial products and excellent service to their hardworking coworkers. Over the years we've changed names, added locations, and expanded our services to several neighboring counties, but our commitment to our members remains the same.

Our vision of building life-long relationships, one member at a time begins with choosing the right employees to fulfill our mission. We seek to hire and retain qualified individuals who share our core values of servant mentality, progressive thinking, integrity, compassion, and empathy. We offer competitive compensation, generous benefits, and a positive work culture to support this mission.

Ready to Join Our Credit Union Team?

At the heart of our work is the credit union philosophy of "people helping people," and we're looking for individuals who share that passion. Driven, positive professionals who are eager to grow and take pride in making a difference every day.

If you've been waiting for the right opportunity to try something new or see if the grass really is greener, then don't let this chance pass you by! Bring your skills to a purpose-driven organization that values your contributions, supports your development, and celebrates your success. Apply today!

To get started, simply complete our quick, mobile friendly application. We look forward to connecting with you!

Location: 55767

Northwoods Credit Union is an equal opportunity employer

All job offers contingent upon the successful completion of the preemployment screening process.