Technical Support Engineer-Refrigerants

As a Technical Support Engineer here at Solstice Advanced Materials, you will be responsible for supporting technical services related to the application of our refrigerant offerings for chiller applications. You will handle all technical inquiries from end users, OEM’s, contractors, environmental entities and others. You will interact with our sales, marketing and R&D teams to support this vertical. 

In this role, you will support the application of our refrigerant offerings in all chiller design configurations, centrifugal and positive displacement across all applications. You will assist sales with both field support and customer calls. You will support marketing efforts with your excellent practical experience. 

You will report directly to our global technical services director, and you will work out of our Buffalo, NY or Morris Plains, NJ location on a hybrid work schedule.

KEY RESPONSIBILITIES

• Take technical inquiries from various inputs and provide accurate technical responses. Maintain a database to accurately log the nature and source of inquiries. Convert technical inquiries into sales leads where applicable
• Own every aspect of the required support in this segment. This includes understanding field requirements, refrigerant options, and retrofit procedures for various manufacturers offerings 
• Handle SFDC inquiries and phone calls
• Back up aftermarket sales
• Handle quality complaints
• Present Solstice options to industry trade shows
• Support retrofits
• Support field trials
• Perform site surveys, compose reports, and testimonials
• Support technical literature creation
• Support new product introductions
• Provide assistance to R&D and relay field practices
• Own cylinder fleet information and maintain customer facing cylinder manuals

Responsibilities

KEY RESPONSIBILITIES

• Take technical inquiries from various inputs and provide accurate technical responses. Maintain a database to accurately log the nature and source of inquiries. Convert technical inquiries into sales leads where applicable
• Own every aspect of the required support in this segment. This includes understanding field requirements, refrigerant options, and retrofit procedures for various manufacturers offerings 
• Handle SFDC inquiries and phone calls
• Back up aftermarket sales
• Handle quality complaints
• Present Solstice options to industry trade shows
• Support retrofits
• Support field trials
• Perform site surveys, compose reports, and testimonials
• Support technical literature creation
• Support new product introductions
• Provide assistance to R&D and relay field practices
• Own cylinder fleet information and maintain customer facing cylinder manuals

Qualifications

YOU MUST HAVE

• Knowledge of refrigerant properties, chiller operations and design
• Associate's degree in engineering discipline
• Minimum of 10 years of technical support or field support experience
• Excellent communication skills and the ability to present to industry groups
• Ability to travel domestically and internationally
• Ability to visit commercial and industrial sites

WE VALUE

• Service manager experience
• Bachelor's degree in engineering discipline
• EPA 608 certification
• Chiller OEM experience 
• Sales experience

COMPENSATION

The annual base salary for this position is $130,514-$163,437. Please note that this salary information serves as a general guideline. Solstice considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

BENEFITS OF WORKING FOR SOLSTICE ADVANCED MATERIALS

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Solstice employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

Solstice Advanced Materials is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. 

About Solstice Advanced Materials

Solstice Advanced Materials is a leading global specialty materials company that advances science for smarter outcomes. Solstice offers high-performance solutions that enable critical industries and applications, including refrigerants, semiconductor manufacturing, data center cooling, nuclear power, protective fibers, healthcare packaging and more. Solstice is recognized for developing next-generation materials through some of the industry's most renowned brands such as Solstice®, Genetron®, Aclar®, Spectra®, Fluka™, and Hydranal™. Partnering with over 3,000 customers across more than 120 countries and territories and supported by a robust portfolio of over 5,700 patents, Solstice’s approximately 4,000 employees worldwide drive innovation in materials science. For more information, visit Advanced Materials.