Local Manager

Position Title: Local Manager

BaseSalary: $67,500 to $112,500 annually DOE

Bonus: Target annual bonus

Benefits: Medical, dental, vision, 401k,flexible spending account, paid sick leave and paid time off, parental leave,quarterly performance bonus, training, career growth and educationreimbursement programs.

Ziply Fiber isa local internet service provider dedicated to elevating the connectedlives of the communities we serve. We offer the fastest home internet inthe nation, a refreshingly great customerexperience, and affordable plans that put customers incharge. 

Asour state-of-the-art fiber network expands, so does our need for teammembers who can help us grow and realize our goals.  

Our CompanyValues: 

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  
  

• Earning Your Trust: We build trust through clear, honest, human communication. 
  

Job Summary

The Local Manager representsZiply Fiber in a designated region, leading teams that install and maintain keyresidential and business network services. This role drives operationalexcellence, ensuring service commitments are met while fostering a strongcustomer‑first culture. The LocalManager also partners with sales, marketing, and other departments to supportnew business opportunities and strengthen Ziply Fiber’s presence in thecommunity.

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range ofduties performed by the employee and not intended to reflect all dutiesperformed.

Customer Ownership

·        Instill a sense of pride and ownership in the company and theindividual’s work.

·        Support employees who directly interface with the customers by removingbarriers, soliciting process improvement suggestions, and streamlining thework.

·        Hold employees and other departments accountable to meet customer needs.

Operations Proficiency

·        Has a solid understanding of the business.

·        Hold team accountable to achieving results through modeling behavior,coaching and performance management.

·        Collaborate with other parts of the company and provide feedback toimprove on processes to be more responsive to customers.

Employee Relations

·        Provide feedback and direction to technicians to ensure employeedevelopment, engagement, and business knowledge.

·        Ensure a positive work environment by listening and responding toemployee feedback, issues, questions, and concerns in a timely manner.

·        Maintain a safe work environment by conducting regularly scheduledsafety meetings, applicable safety training and reinforcing state/federalsafety requirements within the workplace.

Community Relations

·        Represent the Company and communicates Company vision and directionthrough active engagement and involvement in the community.

·        Leverage community relationships to retain existing business andidentify future business opportunities.

·        Ensure continuous education and awareness of communityissues/developments via involvement in local market community boards and civicorganizations.

Competitive Marketplace

·        Has thorough understanding of the local competition (products,promotions, business/sales & marketing strategies).

·        Partner with marketing to act as the “eyes” and “ears” of the localmarket to promote local initiatives and ensure appropriate competitiveresponse.

Other Duties

·        Performs otherduties as required to support the business and evolving organization.

RequiredQualifications:

·        High school diploma or GED.

·        Minimum of two(2) years of prior supervisory experience.

·        Successful completion/certification in related technical fields or vendor equipment desired.

·        Advanced knowledge of installation, repair, central office, and outside plant functions.

·        Basic knowledge of FTTH and data networking.

·        DSL installation and repair experience.

·        Basic understanding of electronics, electrical circuitry, network installation, maintenance, andtesting of central offices.

·        Must be available 24/7 to support off-shift technicians and emergency situations as needed.

·        Must take pride and ownership in work and exhibit a willingness to learn.

·        Must have and maintain a valid driver’s license, autoinsurance, and satisfactory driving record.

·        Must complete a pre-employment drug screening.

Preferred Qualifications:

·        Bachelor’s degree in Telecommunications, Operations Management, BusinessAdministration or a relevant degree.

Knowledge, Skills, and Abilities:

·        Ability to perform complex hardware/software research and provide first level technical support.

·        Ability to interact with internal/external customers and various community leaders to establish relationships and to assistwith problem resolution.

·        Strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressurewithin critical deadlines.

·        Strong verbal and written communication, attention