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Front Desk Associate
Position Summary
The Front Desk Associate plays a vital role in creating a welcoming, professional, and efficient experience for every patient at American Eyecare. As the first and last point of contact for many patients, this position is responsible for delivering exceptional customer service while supporting the daily administrative and operational needs of the clinic.
The ideal candidate is friendly, dependable, detail-oriented, and comfortable managing multiple priorities in a fast-paced healthcare environment. Success in this role requires strong communication skills, accuracy, initiative, and a commitment to teamwork and patient satisfaction.
Essential Duties & Responsibilities
Patient Experience & Front Desk Operations
Welcome patients, coordinate check-in and check-out procedures, verify demographic information, and collect payments.
Provide friendly, professional, and timely assistance to patients in person, by telephone, and through electronic communications.
Schedule, confirm, and coordinate patient appointments to support efficient clinic operations and provider schedules.
Respond to patient questions, concerns, and service needs with professionalism, empathy, and a solutions-oriented approach.
Maintain an organized, welcoming, and professional reception area.
Patient Records, Insurance & Financial Responsibilities
Accurately enter, update, and maintain patient information within the electronic health record (EHR) and practice management systems.
Verify insurance eligibility and benefits, communicate coverage information, and explain patient financial responsibilities.
Collect copayments and outstanding balances, process payments, and assist with daily financial reconciliation.
Address routine billing questions and coordinate with the billing department when additional assistance is needed.
Maintain patient confidentiality and ensure compliance with HIPAA and established practice policies.
Administrative & Clinical Coordination
Communicate and collaborate with optometrists, technicians, opticians, and other team members to support efficient patient flow.
Coordinate patient referrals, medical records requests, authorizations, and communications with outside healthcare providers.
Process contact lens orders, prescription refill requests, and related patient communications.
Manage incoming calls, correspondence, mail, and other administrative communications.
Assist with patient recall, appointment reminders, outreach initiatives, and other activities that support patient retention and practice growth.
Identify workflow challenges and proactively assist in resolving issues that affect patient service or clinic efficiency.
Participate in cross-training and provide support in other areas of the practice as operational needs require.
Required Qualifications
High school diploma or equivalent.
Minimum of one year of customer service, reception, or administrative experience.
Strong computer skills, including proficiency with Microsoft Office, email, and general office applications.
Excellent verbal and written communication skills.
Ability to multitask, prioritize responsibilities, and maintain accuracy in a busy environment.
Strong organizational skills, attention to detail, and commitment to confidentiality.
Demonstrated reliability, professionalism, and ability to work effectively as part of a team.
Preferred Qualifications
Previous experience in a medical office, optometry practice, or other healthcare setting.
Familiarity with electronic health records (EHR) or practice management software.
Experience with insurance verification, patient scheduling, medical billing, or payment processing.
Associate degree or additional education in business, healthcare administration, or a related field.
Work Environment & Physical Requirements
This position operates in a professional healthcare environment and requires frequent interaction with patients, providers, and other team members.
Responsibilities involve prolonged periods of sitting or standing, frequent computer and telephone use, and routine movement throughout the clinic. Occasional lifting or moving of office supplies weighing up to 20 pounds may be required.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Schedule & Travel
Position Type: Full-Time
Schedule: Monday–Thursday, 7:00 a.m.–5:00 p.m.
Workweek: Four-day workweek
Travel: Occasional travel between American Eyecare clinic locations may be required to support staffing and operational needs.
Supervisory Responsibilities
This position does not have direct supervisory responsibilities.
Additional Information
The responsibilities outlined above are intended to describe the general nature and scope of the position and are not an exhaustive list of duties. Responsibilities may be modified or expanded based on organizational needs.
American Eyecare, P.C. is an Equal Opportunity Employer and is committed to providing a professional, respectful, and inclusive workplace.
Learn more about this Employer on their Career Site
