Peer Support - Recovery Coach

Position Purpose: Provide services intended to help people to begin, maintain and enhance their personal recovery from alcohol and other drugs

Principal Responsibilities:

• Act as a role model to individuals seeking or maintaining recovery, offering hope and demonstrating that long-term recovery is possible and engage clients in a way that models recovery principles in action.   
• Maintain an environment of welcome and acceptance, placing emphasis on help and hope, that is true to the recovery-center model.
• Meet and support clients as applicable - walking side-by-side with them to ensure they are not alone. This includes scheduled or non-scheduled interactions.
• Provide one-on-one and group coaching support sessions with clients that offer peer connection, skill-building, and accountability in recovery.
• Maintain regular contact to monitor progress, celebrate milestones, and support continued movement towards goals.
• Assist clients in building up natural supports and strengthening their recovery capital.
• Assist clients in understanding and exploring recovery principles and recovery pathways.
• Work collaboratively with all members of the team to help clients move forward in their recovery through an integrated approach.
• Work collaboratively with clients to determine needs, implement an individualized recovery plan with periodic reviews, document progress towards goals, and help clients prioritize and hold themselves accountable.
• Document all client encounters and interactions in client record and maintain proper client files. Documentation should be in compliance with established timeframes, accreditation, licensing, and funding requirements.
• Establish and maintain positive working relationships with referral sources and community agencies by having consistent communication in a professional manner that is in compliance with confidentiality laws. As applicable, link individuals to community resources, self-help groups, and other supports outside of the agency to promote community integration.
• Network with and become familiar with other local agencies and services that might be of service to clients during and after outpatient placement

Administrative support responsibilities: 

• Greet clients and visitors in a professional, welcoming, and engaging manner; set appropriate boundaries with clients.
• Answer the telephones in a professional manner with an emphasis on listening to the individual’s concerns, protecting client confidentiality and determining the appropriate course of action (scheduling, voicemail, etc.).
• In conjunction with additional staff, conduct client intake process, educating the client on recipient rights, confidentiality, and release of information, etc.  Ensure all intake paperwork is completed, dated, and signed by the client.
• Collect client payments, co-pays, deductibles, and coordinate with clinical/ recovery staff if assistance is needed to collect balances due.  
• Enter, confirm, or update client demographic, financial and funding information into electronic record systems as required.
• Submit cash receipt reports to accounting on a monthly basis.
• Record cash receipts, balance cash logs to actual cash balances weekly, and complete weekly bank deposits.

Experience and Skills:

• High school diploma/GED required. Life/work experience given strong consideration. 1-3 years of relevant experience preferred.
• Completion of CCAR training within first 6 months of employment, if not already secured.
• Personal recovery experience required. Minimum of 2 years of active, continuous recovery from substance use, 3+ years preferred. If a former client of Ten16 and applying to the same Ten16 program they attended, must have 2 years from the last date of service to be considered for a position.
• Personal recovery experience required. Minimum of 2 years of active, continuous recovery from substance use, 3+ years preferred. If a former client of Ten16 and applying to the same Ten16 program they attended, must have 2 years from the last date of service to be considered for a position.
• Working knowledge and application of 12-step and other recovery pathways.
• Willing to make changes in community interactions recognizing dual relationships that will be created working as a peer
• Moderate computer skills. Computer skills must be adequate to accomplish all documentation requirements of the position.