Description

AFIC is seeking dependable and detail-oriented Bilingual Customer Service Representatives to serve as the first point of contact for our customers. This role is ideal for someone who brings prior customer service experience, communicates with confidence, and takes pride in accuracy and follow-through. If you are organized, accountable, and professional on the phone, this is an opportunity to build a long-term career with a financially stable and growing company.

What You’ll Do

Handle inbound customer calls with professionalism and efficiency
Guide customers through the initial claims process with clarity and empathy
Accurately enter and maintain confidential customer data
Resolve routine inquiries while escalating complex issues appropriately
Meet quality, accuracy, and productivity expectations

Requirements

Fluency in Spanish and English (verbal and written)
1+ year of customer service, call center, or collections experience preferred
Strong attention to detail and data accuracy
Clear, confident phone communication skills
Ability to manage multiple systems and tasks simultaneously
Typing speed of at least 30 WPM
Consistent attendance and reliability
High school diploma or equivalent (insurance experience a plus)

We value candidates who demonstrate professionalism, composure under pressure, and a strong work ethic.

Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you

Competitive Salary: Rewarding your expertise and experience
Financial Security: 401K with up to a 6% company match
Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
Work-Life Balance: Monday-Friday, 8 am-5 pm CST plus rotating Saturdays
Holidays: At Least 6 Paid Holidays
Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time
Personal Days: Separate personal days for sickness, family needs, appointments or personal matters
Employee Recognition: We celebrate work milestones to show appreciation for your contributions
Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more

Learn more about this Employer on their Career Site

Spanish Speaking CSR