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Job DetailsJob Location: MPPL - Mount Prospect, IL 60056Do you have at least one year of computer maintenance experience? Are you eager to expand your technical knowledge and skills? The Mount Prospect Public Library is looking for a part-time IT Assistant to work in our IT Department. In this role, you will have extensive in-person interaction with staff and patrons as you respond to their help desk tickets and phone inquiries. While no two days are the same, you will often provide desktop support to staff, troubleshoot various software and hardware issues, and assist patrons with printing, document formatting, and basic technology navigation. SCHEDULE:16 hours per week; Monday through Thursday 5pm to 9pm SALARY: $19.01 per hour BENEFITS: Paid time off Paid holidays, including a "birthday" holiday Dental, life, and pet insurance PURPOSE Under the direct supervision of the Computer Services Supervisor, the IT Assistant is responsible for on-call computer help desk duties for Library staff and patrons involving computer hardware, applications, and office equipment. In addition, the position may also assist with installation, preventative maintenance and minor repair of all computers and their peripherals, and miscellaneous office equipment. SUMMARY OF DUTIES: This position comprises the following essential duties: First line technical support (approx. 80%) Other non-essential job duties may include deployment and maintenance of equipment and/or other tasks providing support to the department or library. JOB RESPONSIBILITIES First Line Technical Support Performs on-call help desk duties for Library staff and patrons involving computer hardware, applications, and office equipment Assists in diagnosing computer and other equipment issues. Aids staff in the use of equipment and software Assists patrons in the use of equipment items in the public service area Performs basic computer and office equipment troubleshooting in the public service area Other Assists with maintaining computer and various office equipment supplies Assists with network and Internet maintenance duties May assist with installs of communication and computer cabling May assist with installations, configurations and testing computer software and updates May perform physical maintenance on all computers, keyboards, monitors, disk drives, printers, peripherals, and various office equipment, as assigned. Remains aware of new technologies which have application to library operations Attends appropriate meetings, workshops and seminars Serves on committees as assigned Other duties as assigned QualificationsEDUCATION, TRAINING, AND EXPERIENCE High school diploma (or equivalent work experience) is required with a minimum of one year of experience in computer maintenance. College/technical training in computer science is highly desirable. KNOWLEDGE, SKILLS & WORKING CONDITIONS Knowledge & Ability Ability to access, input, and retrieve data from the computer Ability to stand for varied lengths of time from 1 - 3 hours Ability to operate a two-way radio and telephone Knowledge of Windows and Microsoft Office applications Knowledge of interactive web applications and emai Behavioral Skills Attention to Detail. Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system of records. Communication. Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well. Continuous Learning. Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity and set and monitor self-development goals. Customer Focus. Able to demonstrate a high level of service delivery; do what is necessary to ensure internal and external customer satisfaction; deal with service failures and prioritize customer needs. Supporting Diversity, Equity, and Inclusion. Able to adapt behavior to others' styles; interact effectively with people who have different values, cultures, or backgrounds; optimize the benefits of having a diverse, inclusive, and equitable workforce. Systematic Problem Solving. Able to apply systems thinking to generate solutions; focus on process rather than isolated events; obtain multiple assessments of a situation and be systematic in identifying trouble spots; use tools to define problems; evaluate alternative solutions. Teamwork. Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit. Working Conditions Work is performed in a typical library environment.
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