Hands & Feet (H&F) Support

• Physical onsite assistance to enable remote troubleshooting and remediation.

• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote

Support Team.

• Providing physical access support to the Remote Support Team (e.g., opening racks, locating

devices/ports, power cycling per instruction).

• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling

condition).

Network Hands & Feet

Engineer must have basic understanding of network devices sufficient to:

• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.

• Follow remote instructions accurately (step-by-step) without deviating from approved

runbooks.

• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.

• Patch and dress cables to basic professional standard (as instructed).

• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

• Perform basic level initial actions (only as instructed by the Remote Support Team), such

as:

o Connecting console and granting remote access session (screen share/terminal access

where applicable).

o Executing clearly provided command steps (copy/paste) when approved.

o Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly

instructed and approved

Job Requirements:

Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).

2+ years of hands-on experience supporting enterprise network infrastructure.
Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
Experience with console connections and network device installation.
Familiarity with structured cabling and patch panels.
Ability to follow technical instructions accurately and work within documented procedures.
Strong troubleshooting and problem-solving skills.
Excellent communication skills and ability to work effectively with remote technical teams.
Ability to work independently at customer sites.
Willingness to travel to customer locations when required.

Required Tools

16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem
Good internet connection
Laptop (with console software like PuTTY) and proper console drivers
Pen drive Minimum: 4 to 8GB without any data (May be required to format)
Console Cable - RJ45-to-USB (For Cisco C9300L-24P)
Console cable - RJ45-to-USB-C
Console cable - RJ45-to-mini-USB
Multimeter (to check power output if needed)
Laptop – MS Teams, Zoom, Putty ,Webex
Cat5 cable (Straight 1, Crossover cable 1)
4G Connection Dongle
Basic Screwdriver Kit
PPE Kits.

Preferred Qualifications

Cisco CCNA or equivalent networking certification.
Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.
Experience working in data centers or enterprise network environments.
Familiarity with ITIL processes and ticketing systems.

Key Skills

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Network Support Engineer