Salesforce Delivery Manager

Location: Pune (Hybrid) | Nagpur (Hybrid) | Indore (Hybrid)

Employment Type: Full-Time

Experience: 6+ Years

Work Model: Hybrid (3 Days Work From Office per Week | 2 Days Work From Home per Week)

Reports To: Salesforce Practice Lead / Delivery Head

Own Deliveries. Lead the Teams. Deliver More—Together.

This is a portfolio-level delivery role, not a single-project PM seat. At mindZvue, our Delivery Managers own several concurrent Salesforce engagements — the clients, the teams, the timelines, the margins, and the outcomes — working directly with our Salesforce Practice Lead to run one of the fastest-growing delivery organizations in the ecosystem.

You'll steer programs spanning Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Agentforce/GenAI, with AI-assisted delivery tooling built into how we plan, track, and report.

If you're the person people trust when a delivery gets complicated — we want to talk.

Requirements

What You'll Do

Delivery Ownership

• Own end-to-end delivery across multiple parallel Salesforce engagements — scope, schedule, budget, quality, and client satisfaction.
  

• Lead project planning, execution, governance, and closure using Agile (Scrum), Hybrid, or Waterfall models as the engagement demands.
  

• Drive risk identification, mitigation planning, and proactive escalation before issues reach the client.
  

• Manage project financials, resource utilization, burn, and delivery metrics; flag margin risk early.
  

• Ensure clean execution of system testing, UAT, change management, training, and go-live.
  

Client & Stakeholder Leadership

• Act as the primary delivery point of contact for client stakeholders — building trust, managing expectations, and protecting the relationship.
  

• Facilitate business process discussions, solution walkthroughs, and steering committee reviews.
  

• Prepare and present weekly/monthly/quarterly delivery updates to internal leadership and client executives.
  

• Manage scope changes and change requests with commercial awareness — protect both the client outcome and mindZvue's margin.
  

Team Leadership & Practice Building

• Lead cross-functional pods of Architects, Developers, Business Analysts, and QA across engagements.
  

• Partner with the Practice Lead on resource planning, staffing, and utilization across the portfolio.
  

• Coach and grow team members — feedback, performance conversations, and career development.
  

• Strengthen delivery governance, templates, and reporting standards; champion AI-assisted delivery workflows across the practice.
  

What We're Looking For

Experience & Delivery Expertise

• 6+ years of experience as a Salesforce Project Manager or Delivery Manager, including managing multiple concurrent engagements.
  

• Proven delivery record across small, mid, and enterprise-scale Salesforce implementations.
  

• Strong understanding of Salesforce platform capabilities and architecture — you don't need to code, but you must be able to challenge a design.
  

• Exposure to Revenue Cloud, CPQ, Data Cloud, or Agentforce programs is a strong plus.
  

Project & Program Management Skills

• Hands-on with planning, scheduling, scope/budget/risk management, resource planning, and dependency tracking.
  

• Strong command of Agile/Scrum, hybrid delivery models, and Waterfall where required.
  

• Proficiency with Jira, Confluence, Google Sheet, and delivery reporting tooling.
  

• Comfort using AI tools to accelerate status reporting, documentation, and delivery analysis.
  

Consulting & Leadership

• Prior external consulting / SI partner experience with CRM or Salesforce is highly preferred.
  

• Ability to lead client-facing discussions and influence decision-making at senior levels.
  

• Strong interpersonal, communication, and presentation skills; calm under pressure.
  

• Solid business acumen with strong analytical and problem-solving abilities.
  

Certifications (Preferred)

• Salesforce Administrator or other Salesforce certifications
  

• PMP / PRINCE2 / CSM / SAFe certification is a strong plus
  

Benefits

Benefits Crafted for You

• Hybrid Work Model — 3 days Work From Office + 2 days Work From Home per week