Role Overview

We are looking for a proactive and detail-oriented Activation Executive to support and execute service activations for maritime and satellite communication solutions. This role requires a solid understanding of satellite equipment, application platforms, and customer support protocols. You will be the key liaison between internal teams and clients for all activation-related tasks, ensuring efficient operations and seamless client experience.

Key Responsibilities

• Handle end-to-end service activations and ensure timely resolution of activation-related complaints.

• Provide multi-channel customer support via phone, Zoho tickets, email, WhatsApp, Microsoft Teams, and in-person meetings.

• Collaborate with the technical team to support system integration and onboarding activities.

• Coordinate with the billing team for activation dependencies and validations.

• Monitor and support internal Satellite Services (SS) operations.

• Ensure proper documentation and escalation handling during activations.

• Lead in-house training programs to build technical knowledge and promote new product awareness.

• Drive team motivation and participation through team building and skill development initiatives.

Required Technical Knowledge

Domains & Service Providers: Inmarsat, KVH, Nelco, Hughes, Iridium, Starlink, Marlink, Navarino, FutureKonnect, Marpoint, GTMarine, Port-IT, WSN, WWDID, Videoconnect, Datto, StatumFive, Polestar, SP-net, Digigone.
Products: VSAT, Starlink, FBB, SAT-C, SSAS, LRIT, Citadel, CCTV, VoIP DID, StatumFive, Sscrew, Mobilink, IBIS Access, etc.
Applications & Tools: GTMail, FleetMail, SparkeyMail, Antivirus tools, Zoho Ticketing System, Microsoft Teams.
Firewalls & Networking: Infinity, Commbox, FutureKonnect, Marpoint, SScrew WiFi, and other offline firewall systems.

Qualifications & Experience

• Bachelor’s Degree in Electronics, Telecommunications, IT, or related field preferred.

• 2–4 years of experience in Satcom operations, preferably in maritime connectivity services.

• Working knowledge of satellite systems, activation workflows, and client support processes.

• Familiarity with B2B client handling, remote support tools, and documentation systems.

Key Competencies

• Strong technical acumen with satellite communication systems

• Excellent communication and customer service skills

• Team-oriented with leadership and mentoring ability

• High attention to detail and documentation

• Problem-solving and multitasking capability under pressure

• Willingness to learn and adapt in a fast-paced environment.

What We Offer

• Exposure to international operations and cutting-edge satellite technologies

• Opportunity to grow in a niche, high demand sector.

• Flexible, collaborative, and innovative-driven work environment

• Competitive salary with performance-linked incentives

• Learning & Development opportunities across platforms and products

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