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Mumbai, Maharashtra
Customer Success Executive

Customer Success Executive

Proof of Skill

Posted 3 months ago, valid for 11 days

Mumbai, Maharashtra

Competitive

Full Time

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Sonic Summary

The role involves ensuring a smooth onboarding experience for customers using Proof-of-Skill for hiring.
Candidates should possess strong communication skills, empathy, product knowledge, and familiarity with the startups/hiring ecosystem.
Key responsibilities include onboarding new customers, serving as the primary contact for accounts, and ensuring product value delivery.
The position requires tracking health metrics, handling support queries, and identifying upsell opportunities.
This is a remote position, and the role typically requires a minimum of 2 years of experience, with a salary range of $60,000 to $80,000.

Ensuring customers (companies using Proof-of-Skill for hiring) have a smooth onboarding experience, get maximum value from the platform, and stay engaged long-term.

Skills: Communication, empathy, product knowledge, startups/hiring ecosystem, Google Sheets/CRM/support tools.

Responsibilities: Onboard new customers, primary point of contact for accounts, ensure product value delivery, collect feedback, track health metrics, handle support queries, identify upsell opportunities.

This is a remote position.

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By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.