Program Advisor – Executive Education

Program Advisor – Executive Education

Job Summary

We are looking for a professional, articulate, and highly presentable Program Advisor to support a premium Executive Education program in collaboration with IIT Bombay and Washington University (WashU).

The role will involve managing the participant journey and engaging with experienced working professionals, senior executives, and industry leaders. The ideal candidate should possess excellent communication skills, strong relationship-management abilities, and a professional executive presence.

Key Responsibilities

• Manage the end-to-end participant journey from onboarding to program completion.
  
• Act as the primary point of contact for executive learners.
  
• Provide guidance and advisory support on program-related queries.
  
• Build strong relationships with participants and ensure a high-quality learner experience.
  
• Understand participant requirements and coordinate with relevant teams for timely resolution.
  
• Handle participant concerns, queries, and escalations professionally.
  
• Coordinate with academic, faculty, operations, admissions, finance, and internal teams.
  
• Support participants with documentation, program processes, and education-loan-related queries.
  
• Track participant engagement, progress, and key program milestones.
  
• Maintain accurate participant records, trackers, and documentation.
  
• Prepare regular reports and provide program updates to management.
  
• Proactively identify operational issues and drive timely resolution.
  

Required Skills & Experience

• 6–8 years of relevant professional experience.
  
• Experience in EdTech, Executive Education, Higher Education, Education, or Program Management.
  
• Experience in Program Operations, Learner Success, Student Success, Admissions, Counselling, Relationship Management, or Customer Success.
  
• Experience working with working professionals, senior executives, or premium learner segments will be preferred.
  
• Candidates from EdTech companies, business schools, MBA/Executive MBA programs, executive education institutions, or reputed education organizations are encouraged to apply.
  
• Excellent verbal and written communication skills.
  
• Strong command of English and professional business communication.
  
• Excellent interpersonal and stakeholder-management skills.
  
• Strong problem-solving, coordination, and follow-up skills.
  
• Professional, polished, and confident personality.
  
• Ability to interact effectively with senior professionals and executives.
  
• Willingness to work from Powai, Mumbai.
  

Preferred Industry Background

EdTech | Executive Education | Higher Education | Business Schools | MBA/EMBA Programs | Education | Program Management | Learner/Student Success | Admissions | Customer Success

Key Competencies

Program Management | Executive Education | Participant Engagement | Learner Management | Advisory | Counselling | Stakeholder Management | Relationship Management | Customer Success | Communication | Executive Client Handling

Job Type

Full-time | On-site

Location: Powai, Mumbai