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Senior CRM Executive

JewelsHire
Posted a month ago, valid for 11 days
Location

Mumbai, Maharashtra

Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • JewelsHire is seeking a candidate for a position at a renowned jewelry manufacturer in Seepz, Andheri East, Mumbai.
  • The role involves handling order raising, pricing using Advanced Excel, and managing end-to-end order coordination.
  • Candidates should have a minimum of 5 years of relevant experience in CRM or Client Relationship Management.
  • The salary for this position is up to 50K, and applicants should possess strong communication skills and advanced Excel knowledge.
  • The ideal candidate will also have experience with EMR software and a solid understanding of the export jewelry market.
JewelsHire, a distinguished leader in the realm of jewelry industry recruitment, extends its invitation for a position at a renowned jewelry manufacturer located in Seepz, Andheri east, Mumbai

Handle order raising,pricing (manually using Advanced Excel), and order processing efficiently
Manageend-to-end order coordination including follow-ups with internal teams andclients
Prepare and manage shipment building, documentation, and release processes
Coordinate closely with production, logistics, and merchandising teams toensure timely delivery
Maintain accurate data and reports using Advanced Excel (VLOOKUP, Pivot Tables,MIS reports, etc.)
Work on EMR software for order tracking and updates
Handle export market clients and ensure smooth communication and servicing
Monitor order status and proactively resolve delays or issues


Requirements

      Requirements: -
  •     5+ years of relevant experience in CRM / ClientRelationship Management
  •     Strong CRM exposure with excellentclient-handling skills
  •     Good knowledge of Jewellery Pricing &Costing
  •     Strong English communication skills – verbal& written
  •     Excellent Email & Chat communication skills
  •     Advanced MS Excel skills – VLOOKUP & PivotTables
  •     Strong knowledge of the Export Jewellery Market
  •   Excellent coordination, follow-up & customerrelationship management skills
  •     Ability to handle clients independently andmanage day-to-day CRM operations
  •      Hands-on experience with EMR software



Benefits

Location- Mumbai, Andheri East
Salary Range- Up to 50K
 




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