Senior Systems Support Executive

• Troubleshoot minor and major hardware breakdowns and ensure >95% uptime by providing immediate rectification support — self or through external vendors for repair / replacement. 
  
• Manage (installation, configuration, and support) all network devices, cloud servers, physical servers, software licenses, software databases, security solutions (anti-virus, etc.), and other business software / subscriptions on various computers, Cloud Systems (AWS), and laptops with >95% uptime, including Data Backup and Production Backup. 
  
• Install, configure, and monitor system hardware, software, and networks on a routine basis to ensure optimal performance and application of security patch updates. 
  
• Monitor system performance, capacity, and availability — proactively identify and resolve performance bottlenecks; prepare setup for VAPT (Vulnerability Assessment and Penetration Testing). 
  
• Evaluate and procure hardware servers, computers, laptops, peripheral devices, security automation tools / gadgets, etc. on behalf of the company with due approval on cost.
  
• Evaluate and procure software solutions, licenses, domains from registrars, and subscriptions on behalf of the company. 
  
• Extend support for on-site email installation and remote email server management / rectification.
  
• Management and maintenance of Data Backup and Restoration checks for on premise and cloud systems as per defined policy / process.
  
• Management of company's data and voice communication systems in liaison with AMC Partner / UPS / Cables.
  
• Manage physical positioning and inventory of computers, laptops, peripherals, and software — maintain an accurate and up-to-date Asset Inventory at all times.
  
• Timely submissions of internal reports, Subscription Renewal tracking and timely submission of CSP Evaluation with required details to the Reporting Head.
  
• Update all relevant trackers on a daily basis; raise CRF requests; perform Incident Reporting and timely escalation to the Reporting Head.
  

• Own and maintain APT's Information Security posture across the organization in accordance with ISO 27001:2022 (ISMS) standards — as the designated custodian within APT.
  
• Document system configurations, procedures, and troubleshooting steps — ensuring accurate and up-to-date documentation including Knowledge Base (KB), Trackers, Asset Inventory, and all components of the Network Diagram, as per the ISO process.
  
• Remediate OS and other security vulnerabilities on a proactive basis; apply security patches and updates within defined TATs; maintain a Vulnerability Register.
  
• Implement and enforce APT's Information Security Policy across all staff — covering data handling, access controls, acceptable use, and password management. 
  
• Formulate and maintain IT Audit Checklists; undertake periodic technical audit checks of hardware, software, and network infrastructure; report findings to Reporting Head. 
  
• Sensitize company staff on cyber threats, vulnerabilities, and best security practices for data management — conduct ISMS Awareness / InfoSec Awareness sessions for all staff including new joinees and freshers.
  
• Coordinate with external IT auditors, ISO consultants, and certification bodies during ISMS audits, surveillance audits, and renewal audits — compile and submit required evidence, records, and documentation.
  
• Maintain and update the Risk Register, Business Continuity Plan (BCP), and Disaster Recovery (DR) documentation as per ISO 27001 requirements. 
  
• Ensure access control management — provisioning, modification, and de-provisioning of system access for all employees, including joiners, transfers, and leavers — within defined TATs.
  
• Monitor and report on key Information Security metrics / KPIs to the Reporting Head on a periodic basis.
  

• Provide training and documented Knowledge Base (KB) to junior team members and new joiners — covering IT Infra processes, ISMS sessions, and systems orientation. 
  
• Advice the Reporting Head on best management practices for internal systems infrastructure and information security posture.
  
• Provide weekend / extended support in cases of critical infrastructure incidents or security events.
  
• Carry out multitasking and prioritization of tasks effectively to meet deadlines — or as directed by the Reporting Head.
  

Requirements

• B.Sc. / B.Sc. (IT) / B.E. / B.Tech. / BCA / Computer Diploma / Technical Graduate or equivalent qualification.
  
• Minimum 3+ years of hands-on experience in Systems, Hardware, Network, and Information Security Management.
  
• In-depth knowledge of installing, configuring, and maintaining various hardware and network devices — network switches, access points, routers, firewalls, printers, scanners, etc. is a prerequisite.
  
• In-depth knowledge of installing and maintaining various OS and SQL / Oracle databases is a pre-requisite. 
  
• In-depth knowledge of Windows Server environments (2012–2022), DNS, Active Directory, Domain Control, IIS, and Group Policy is a pre-requisite.
  
• Working knowledge of cloud platforms (AWS / Azure / GCP) — cloud server management, cloud backup, and cloud security configurations.
  
• Sound knowledge and practical experience of ISO 27001:2022 (ISMS) — implementation, internal auditing, and documentation is a strong requirement. 
  
• Hands-on experience with VAPT tools and vulnerability management is an added advantage. 
  
• Sound skills of hardware / software troubleshooting and root-cause diagnosis. 
  
• Excellent analytical ability and on-the-spot thinking — ability to work effectively under pressure and resolve incidents within TATs.
  
• Basic computer skills, including professional email writing are a must.
  
• Sound communication, inter-personal, and documentation skills.
  

• ITIL Management Certification is a strong added advantage.
  
• Advanced knowledge of network communication, VLAN management, and network security architecture. 
  
• Advanced knowledge of Server Management — Physical, Virtual (Hyper-V / VMware), Cloud Server Management, and Email Server Management.
  
• Prior experience of managing IT infrastructure for 75–100 computers / laptops along with network devices simultaneously. 
  
• Experience in coordinating BCP / DR drills and preparing DR runbooks. 
  
• Familiarity with SIEM tools, endpoint security platforms, and DLP solutions.