Patient Counselor

Overview

NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over 100 centers across five states including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.

Responsibilities

This Patient Counselor is primarily responsible for educating Ophthalmology patients and selling company services. This position will work with the patient from the time the patient enters the center and conduct follow up calls to ensure patients have an amazing experience.

• Delivers high customer satisfaction (always friendly and helpful).
• Develops a bond with patients ensuring they feel welcomed, understood and appreciated during their visits to NVISION centers.
• Through thorough education, overcomes obstacles to scheduling surgical procedure
• Achieves company set key performance indicators such as average sales price, upgrade and conversion percentage.
• Consistently meet sales quota (incentive compensation plan based on achieving key targets).
• Performs diagnostic tests necessary for LASIK patients.
• Demonstrates positive attitude and a friendly manner; and ability to work with a high degree of professionalism.
• Educates patients on preoperative and post-operative eye drops and medications
• Responds to all calls, emails, and inquiries in a timely manner
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Qualifications

• 2+ years of experience in patient counseling and/or sales, preferably in Ophthalmology or surgical practice

• Prior experience in hospitality, retail, or customer service is also a great fit

• High School Diploma or equivalent

• Ability to deliver an exceptional patient experience

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