Head of HR Services

Job Title: Head of HR Services

Reports to:GCEO

Job Overview:The Head of HR Services is a strategic business partner to the GCEO and leadership team, responsible for turning HR into a true business partner to CDL rather than simply an administrative function. The role shapes and drives CDL's people strategy — covering workforce planning, organisation design, talent, culture, performance, reward, and people risk — translating business strategy into HR priorities that build long-term organisational capability. The Head of HR Services is guided by one central focus: “Are we getting the right people, in the right roles, performing at the right level, and are we building the organisation CDL needs for the future?”

1. HR Strategy & Annual HR Planning

• Design and drive CDL's HR strategy and annual HR plan in direct alignment with overall business strategy and GCEO priorities.

• Act as strategic advisor to the GCEO and management team on all people-related decisions affecting business performance.

• Support business growth through a proactive, forward-looking people strategy.

• Lead enterprise-wide workforce planning to anticipate future capability and capacity needs.

• Lead organisation design and restructuring initiatives that support business growth.

• Conduct job analysis and job design, and own job descriptions and competency frameworks across CDL.

• Drive strategic manpower productivity across business units.

• Build a long-term talent management strategy and succession plans for critical and leadership roles.

• Build CDL's leadership pipeline across the business.

• Oversee identification, development and retention of high-potential employees.

• Design leadership development and executive coaching programs for senior and high-potential talent.

• Provide management coaching and HR advisory support to leaders across the business.

• Build a high-performance leadership culture through structured development interventions.

• Own CDL's employee engagement strategy, including engagement surveys and resulting action plans.

• Champion culture development initiatives that reinforce organisational values and performance.

• Design and continuously improve the end-to-end employee experience.

• Lead organisation-wide change management initiatives.

• Design and own CDL's performance management framework.

• Drive performance measurement and effectiveness across the business, ensuring fair and consistent application.

• Partner with managers to align individual performance with business objectives.

• Own CDL's learning and development strategy.

• Conduct training needs analysis across the business and translate findings into learning interventions.

• Champion structured career development pathways for employees.

• Set CDL's employee relations strategy and provide governance on complex or high-risk cases.

• Personally manage complex employee relations matters, escalations, and disciplinary/grievance processes.

• Lead HR policy development and periodic review to keep policies current and compliant.

• Identify and mitigate HR risk across the business.

• Design and oversee CDL's compensation and benefits strategy.

• Conduct salary benchmarking and maintain competitive, equitable salary structures.

• Own the reward and recognition framework to drive retention and performance

• Establish HR analytics and people dashboards to inform executive decision-making.

• Own HR budgeting and workforce cost analysis.

• Develop and monitor HR KPIs across all people functions.

• Lead HR projects and transformation initiatives.

Education: A Master of Business Administration (MBA) or a Master's degree in Human Resource Management is mandatory.

Experience: A minimum of 7 years' progressive HR experience, including proven experience in a strategic HR leadership role within a large organisation.

Professional Certification: Membership with a recognized HR professional body (e.g., IHRM) is required.

Skills: Strong strategic thinking, leadership, communication and stakeholder management skills, with sound knowledge of labour laws and HR best practice.