Require a Sales Admin Associate in Nairobi, Kenya

• Manage the end-to-end administrative journey from signed agreement through to successful vehicle handover.
  
• Serve as the primary administrative point of contact for buyers and sellers, providing timely updates and resolving transaction queries.
  
• Communicate documentation requirements, timelines, and next steps throughout the sales process.
  

Documentation & Compliance

• Prepare, issue, and manage all sales documentation through PandaDoc, ensuring all required signatures are completed.
  
• Verify and record complete KYC documentation in the Admin App.
  
• Maintain accurate, compliant, and audit-ready customer records.
  
• Monitor and resolve outstanding documentation to prevent processing delays.
  

Ownership Transfer & Vehicle Handover

• Coordinate ownership transfers, acceptance of ownership, and physical logbook collection.
  
• Coordinate vehicle handovers using the approved Handover Checklist.
  
• Support customers with NTSA/eCitizen processes and resolve transfer-related issues.
  
• Track outstanding logbooks and proactively follow up to minimize backlogs.
  

Payment & Insurance Coordination

• Initiate and coordinate seller payments with the Finance team through to completion.
  
• Confirm completed payments and share relevant transaction confirmations with stakeholders.
  
• Coordinate insurance cancellation for sellers and ensure buyers have active insurance before vehicle collection.
  

CRM & Operational Excellence

• Maintain complete and accurate records across the CRM and Sales Admin Master Tracker.
  
• Ensure transaction data is timely, reliable, and ready for operational reporting.
  
• Identify workflow inefficiencies and implement practical process improvements in collaboration with Sales, Finance, and Operations.
  

Requirements

• Business-related degree or equivalent relevant experience.
  
• At least 2 years of experience in sales administration, operations, customer support, finance support, or a similar administrative role.
  
• Proficiency in Microsoft Office and Google Workspace.
  
• Experience using CRM and document management tools (e.g., PandaDoc).
  
• Familiarity with the NTSA/eCitizen platforms and KYC documentation processes
  
• Excellent communication and interpersonal skills.
  
• Strong organizational skills with exceptional attention to detail
  
• Previous customer service experience is an added advantage.