SIM Card Personalization Officer

The Purpose of the Job

The SIM Card Personalization Officer is thecustodian of data integrity and security in our smart card production process.This role is responsible for securely executing SIM card personalizationactivities; transforming blank modules into fully activated, subscriber-readyproducts. 
You will handle sensitive customer data with the utmostconfidentiality, ensuring that every personalization job is executed withsurgical precision, strict adherence to customer specifications, and unwaveringcompliance with security protocols. 
By guaranteeing flawless data encoding andactivation, you enable millions of subscribers to connect to their networkssecurely and instantly.

A Brief Description of thePerson Specs

Our client is looking for a highly meticulous,security-conscious, and technically proficient professional who treatssensitive data as a sacred trust. You possess an extraordinary eye for detailand a deep understanding that even a single character error in personalizationcan lead to network failures and severe reputational damage. 
You aredisciplined, process-driven, and thrive in a high-security environment whereconfidentiality is non-negotiable. Your work ethic is defined by uncompromisingaccuracy, unwavering integrity, and a commitment to operational excellence.

Tasks, Duties &Responsibilities

·     System Operation: Operate advanced SIMpersonalization systems strictly in accordance with approved procedures, workinstructions, and security protocols, ensuring seamless data encoding andactivation.

·     Data Verification: Meticulously verifycustomer data files and production job specifications before processing,confirming that all records, batches, and parameters are accurate and complete.

·     Job Execution: Execute personalization jobswith surgical precision and high levels of confidentiality, ensuring that datais accurately written to each SIM module without errors or omissions.

·     Quality Monitoring: Continuously monitorproduction quality throughout the personalization process, promptly identifyingand flagging any processing anomalies, system warnings, or data mismatches.

·     Security Compliance: Ensure strict compliancewith all information security and data protection requirements, including PCIDSS and local data privacy regulations, safeguarding sensitive subscriberinformation at all times.

·     Secure Handling: Maintain secure handling ofsensitive customer information, activation keys, and encryption codes, ensuringthat no data is ever compromised, shared, or improperly accessed.

·     Record Maintenance: Accurately record allproduction activities and maintain complete, detailed, and auditable documentation,including batch logs, job completion reports, and system audit trails.

·     Schedule Adherence: Consistently meet assignedproduction schedules and delivery deadlines, balancing speed with accuracy toensure on-time order fulfilment without compromising data integrity.

·     Incident Reporting: Report system faults,production incidents, or data discrepancies promptly to the supervisor andrelevant technical teams for immediate investigation and resolution.

·     Audit Support: Actively support quality assuranceactivities and internal audit processes, providing comprehensivepersonalization records, data logs, and process insights as required.

·     Environmental Integrity: Maintain a clean,organized, and secure production environment, ensuring that all workstations,storage media, and access controls are properly managed.

·     Continuous Improvement: Actively participatein continuous improvement and operational excellence initiatives, suggestingenhancements to personalization workflows, data verification processes, andsecurity protocols.

Skills Forte

Soft Skills:

·     Data Integrity Mindset: An obsessivecommitment to 100% data accuracy, with zero tolerance for errors or shortcuts.

·     Impeccable Attention to Detail: You can spot mismatcheddata fields, formatting errors, or system alerts that others would miss.

·     Security Consciousness: A deep understandingof the importance of data confidentiality and the severe consequences ofsecurity breaches.

·     Analytical Thinking: Ability to correlatesystem outputs with data inputs, quickly identifying the root cause ofprocessing anomalies.

·     Patience & Methodical Approach: Theability to perform precision-driven, repetitive tasks without losing focus orcompromising accuracy over long shifts.

·     Communication: Clear and precise verbal andwritten communication skills for documenting incidents, reportingdiscrepancies, and liaising with technical support teams.

Technical Skills:

·     Computer Literacy: Proficiency in MS OfficeSuite (Excel, Word) for data entry, record keeping, and generating jobcompletion reports.

·     System Navigation: Familiarity withpersonalization software interfaces, database systems, or ERP platforms for jobscheduling and data verification is a significant added advantage.

·     Data Handling: Understanding of encryptionprinciples, secure file transfer protocols, and basic database management is adistinct plus.

Core Competencies:
Data integrity, security orientation, strict process adherence, proactiveproblem-solving, effective time management, and collaborative teamwork.

Requirements

Educational& Professional Qualifications

Benefits

Remuneration

Our client offer a competitive compensation packagedesigned to attract and retain skilled professionals in the high-security dataprocessing sector:

·     Salary: A competitive monthly gross salary. Commensurate with yourqualifications, level of experience, and specific location. Roles based inNairobi typically command the higher end of this scale, reflecting the highlyspecialized, security-critical nature of data personalization.

·     Shift Allowance: An additional shift allowance will beprovided for officers working non-standard hours or rotating shifts whereapplicable.

·     Benefits:

o   Comprehensive health insurance coverage (inpatientand outpatient).

o   Pension/Retirement plan contributions (NSSF andadditional company schemes).

o   Generous annual leave entitlement and paid publicholiday benefits.

·     Perks: Astable, secure working environment within the dynamic telecommunicationsmanufacturing sector, with access to ongoing technical training, data securitycertification opportunities (e.g., ISO 27001), and clear career progressionpathways within the organization.