Operations Manager

Business growth & Retention: Drive organizational expansion by implementingstrategies to retain the current clientele and proactively identifyingopportunities for new business development

Policy Development: Design, implement, and periodically review operationalpolicies, procedures, and standard Operating Procedures (SOPs) to ensureregulatory compliance and peak efficiency.

Leadership & Branch Supervision: Provide strategic direction andoversight to branch managers, ensuring all regional activities align withcorporate objectives.

Client Relationship Management: Act as the primary escalation point forclient relations: ensure all concerns are addressed within 12 hours and formalincident investigations are resolved.

Operational Optimisation: Evaluate existing operational structures and recommenddata-driven organisational changes to enhance workflow and productivity.

Administrative Oversight: Manage the administrative functions of the Operations Department,establishing cost effective systems and robust budgetary controls.

Performance Management: Conduct regular performance evaluations operational staff,providing mentorship and implementing corrective action where necessary.

Departmental Oversight: Supervise specialised divisions,including the Training School, Technical Department, and Canine Section,ensuring each unit adheres to established policies and meet company standards.

Requirements

Job Qualifications

Professional Expertise - A minimum of 7 years of progressive experiencein the private security specially in senior management

Educational Background: A Bachelors degree in Security manage,business development or other related field of study

Previous work experience as a Major or captain in the militaryor GSU will. be an add advantage