House Attendant

Job Details: Job Location: SpringHill Suites Napa Valley - NAPA, CA, Salary Range: $20.00 - $20.00Hourly, SUMMARY:Responsible for the cleaning and preparation of guestrooms for the guests whilemaintaining hotel standards and consistency. Qualifications: ESSENTIAL FUNCTIONS:1. Clean assigned guestrooms according to hotel standards. This includes but isnot limited to making beds, cleaning bathrooms, vacuuming carpet, and dustingfurniture2. Place and restock useable items in the suite including paper items, soap,towels, and any other items designated by hotel standards3. Clean immediate exterior entry areas and windows, according to hotelstandards4. Operate housekeeping equipment in a correct and safe manner5. Maintain and restock housekeeping cart each day6. Assist in monthly housekeeping inventory7. Responsible for knowing all hotel emergency procedures8. Follow all hotel safety guidelines and requirements9. Responsible for following all hotel quality assurance standards for department10. Responsible for the proper administration of key control for issued keys11. Responsible for the proper administration of keys left by guests in suite12. Bring all lost and found items to the supervisor’s or manager’s office for loggingand storage13. Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen,Empathize, Apologize, React, Notify)14. Always have a friendly and welcoming demeanor when interacting with ourguests15. Report immediately to a supervisor or manager any out of the ordinary situationin the guestrooms including unreported pets, parties in the suite, unusually dirtysuites, a vacant suite when the room is thought to be occupied, or an occupiedsuite when the room is thought to be vacant16. Fill out maintenance work orders and deliver to supervisor/manager ordesignated area in a timely manner17. Accommodate guest special requests courteously18. Answer guest questions regarding the hotel and local area facilities andservices19. Carry out any reasonable request by management that I am capable ofperforming