Director of Operations | Naperville, Illinois

Director of Operations | Naperville, Illinois

About the Organization

Forrest Behavioral Health is a growing behavioral health treatmentorganization serving individuals with substance use disorders, mental healthconditions, and co-occurring diagnoses.

As the organization continues to expand, Forrest Behavioral Health ispreparing to open its newest Illinois location in Naperville. The organizationis focused on creating treatment environments where strong clinical care,thoughtful operations, accountability, and a positive patient and employeeexperience work together.

The Opportunity

We are seeking a hands-on Director of Operations to lead the day-to-dayoperations of Forrest Behavioral Health Illinois South, our newest location inNaperville, Illinois.

This is a highly involved facility leadership position for someone whounderstands the operational realities of behavioral healthcare and iscomfortable stepping into different areas of the program as needs arise.

The Director of Operations will have direct responsibility for severalfunctions central to the patient experience and facility performance, includingintakes, staffing and scheduling, utilization review coordination, admissions,discharges, and AMA situations.

As part of a new location, this individual will also play an importantrole in establishing strong operational practices, supporting the team, andhelping ensure Forrest's existing operating model is implemented consistentlyfrom the start.

This is not a behind-the-desk management role. The person in thisposition will be expected to understand what is happening throughout thefacility, identify problems early, support the team, and step in when necessaryto keep operations moving.

Who Thrives Here

The strongest fit is someone who genuinely cares about recovery andbehavioral healthcare and brings energy, accountability, and a willingness towork alongside the team.

You understand that strong facility operations require attention to bothpeople and performance. You can hold employees accountable while maintaining apositive culture, communicate effectively across admissions and clinical teams,and recognize operational problems before they become larger issues.

You are also comfortable getting into the details. Whether the needinvolves an intake, staffing challenge, utilization review issue, difficultdischarge, referral relationship, or patient experience concern, you arewilling to get involved and help find a solution.

This is an opportunity for someone with directly relevant behavioralhealth experience who wants meaningful ownership of a facility's day-to-daysuccess and the opportunity to help establish and grow a new location.

What You'll Do

• Lead the day-to-day operational functions of the Naperville facility
  
• Conduct the majority of patient intakes and help ensure a smooth transition into treatment
  
• Maintain direct responsibility for facility staffing and scheduling
  
• Manage and coordinate utilization review activities
  
• Maintain operational oversight of admissions, discharges, and AMA situations
  
• Communicate closely with admissions, clinical, and other facility team members
  
• Develop and maintain productive relationships with referral sources and facility partners
  
• Identify operational problems early and implement practical solutions
  
• Step into different areas of facility operations when additional support is needed
  
• Establish clear expectations and help hold staff accountable while contributing to a positive workplace culture
  
• Support census, patient retention, and the overall patient experience
  
• Help ensure consistent execution of organizational policies, workflows, and operational expectations
  
• Partner with organizational leadership on facility performance and improvement initiatives
  
• Support the successful establishment and continued growth of Forrest Behavioral Health Illinois South