Service Concierge Appointment Coordinator - Lincoln of Naples

Job Description: 

The Business Development Center (BDC) Appointment Coordinator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to the Service Department within the dealership.  Bi-lingual proficiency is highly preferred for this role. 

Responsibilities: 

• Gather accurate customer information to create a database for continual follow-up and retention 

• Build and maintain knowledge of service processes and protocol 

• Utilize computer & phone skills within our Internet department to increase appointments, repair value, and customer retention. 

• Schedule solid appointments with customer call-ins, lists of relevant Toyota Customers, referrals, other generic service customers. 

• Answer phones. 

• Greet clients 

• Schedule appointments 

• Attend to café 

• Coordinate rentals 

• Schedule Pick up and delivery for service appointments 

• Contact clients with connected services 

We offer best in class industry benefits: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT! 

• Competitive pay 

• Medical, Dental and Vision Plans 
• Weekly Pay
• Parental Leave
• Employee Assistance Program

•  Paid Holidays & PTO Short and Long-Term Disability Plans 

• Paid Life Insurance 

•  401(k) Retirement Plan 

•  Vehicle Purchase Discounts 

•  Employee Appreciation Meals and Events 

Qualifications: 

• Ability to manage one’s own time effectively. 

• Ability to type efficiently. 

• Basic & phone computer skills. 

• Must be able to pass a pre-employment background check and drug screen