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| Role: | ||||||||||
| To preserve the credit union's assets by controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral; train associate collectors; monitoring, preparing, and disposing of repossessed collateral. | ||||||||||
| Essential Functions & Responsibilities: | ||||||||||
| - Contacts delinquent accounts by phone, e-mail and US Mail; takes appropriate action to bring accounts current, while adhering to TCU's Service Strategies standards. | ||||||||||
| - Analyzes financial situation of delinquent borrowers; makes recommendations to repossess, foreclose, workout, or charge off loans when other arrangements to bring them current are unsuccessful. | ||||||||||
| - Maintains detailed accurate files, collection notes, and reports on all collections activity. | ||||||||||
| - Arranges and monitors the sale of repossessed collateral; determines additional investment to be made in collateral. | ||||||||||
| - Informs management of trends in loan underwriting contributing to delinquent/charged-off loans. | ||||||||||
| - Testifies at legal proceedings as required. | ||||||||||
| - Assisting in filing and/or collecting documentation required to file TruStage claims | ||||||||||
| - Performs other duties as assigned. | ||||||||||
| Knowledge and Skills: | ||||||||||
| Experience | * (2) two to (4) four years of similar or related experience | |||||||||
| * Knowledge of the Fair Debt Collection Act and other applicable collection laws | ||||||||||
| * Customer Service Experience preferred | ||||||||||
| * Bankruptcy knowledge required | ||||||||||
| Education | A high school education or GED. | |||||||||
| Interpersonal Skills | Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. | |||||||||
| Other Skills | * Ability to work independently | |||||||||
| * Excellent problem solving skills | ||||||||||
| * Strong follow-up and organizational skills | ||||||||||
| Physical Requirements | * Ability to sit for extended periods of time | |||||||||
| * Ability to reach, bend and squat | ||||||||||
| Work Environment | Office/Fast Paced/Member Service remote hybrid possible | |||||||||
| Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at 603-889-2470 for other options to apply. | ||||||||||
| Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities |
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