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Description
 Join Our Team as a BDC Representative!
Porsche Nashua, part of the Lyon-Waugh Auto Group, is searching for positive, driven individual to join our diverse team as Full-Time BDC Representative. If you're someone who brings positive energy, professionalism, and a genuine passion for providing exceptional customer service—we can't wait to hear from you!
Schedule: Monday–Saturday, with one scheduled weekday offÂ
Compensation: Base hourly rate & monthly bonus structure
- What You’ll Be Doing:Â
- Â Welcome clients in person at the desk or on the phoneÂ
- Schedule and coordinate sales appointments, test drives, vehicle consultations, deliveries, and service appointments.
- Respond to sales calls and digital inquiries promptly, professionally, and with a focus on creating the next step in the client journey.
- Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenanceÂ
- Â Assist clients with common questions and direct them to appropriate personnel
- Â Contact clients with open recalls, campaigns, special order partsÂ
- Proactively manage client portfolios to identify new sales opportunities, including current owners who may be ready to upgrade, replace, add a vehicle, or explore a new Porsche.
- Utilize CRM and portfolio-management tools to identify clients with upcoming lease or finance maturities, ownership milestones, equity opportunities, and other relevant purchase triggers.
- Partner with the sales team to develop opportunities from previous clients, unsold prospects, service clients, and other areas of the dealership's client base.
- Keeping daily reports organized and up to dateÂ
- Following up with clients and internal team members
- Â Other duties assigned by management team
What we can offer you:
- Comprehensive benefits packageÂ
- 401(k) options with company matchÂ
- PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer dayÂ
- longevity bonuses and paid tripsÂ
- Employee discounts on service, parts, and vehicle purchasesÂ
- Opportunities for tickets to concerts and sporting eventsÂ
- Employee referral bonusÂ
- Smoke free campusesÂ
Requirements
- Previous experience in automotive BDC preferred, but will train the right candidate
- Clear, professional communication skills—both verbal and written Â
- Proficient with Microsoft Word, Outlook, and Excel Â
- Strong attention to detail Â
- Highly organized and dependableÂ
- Familiarity with a multi-line phone system Â
- Confident phone presence with a friendly, helpful tone Â
Learn more about this Employer on their Career Site
